Team Lead – Study Abroad Counselling

5 days ago

Chennai, Tamil Nadu, India Education Matters Full time

Location: Chennai

Department: Overseas Education / Study Abroad

About Education Matters

Education Matters is one of India's leading global education advisory firms. We manage the Global Education Cell at top institutions including SRM University, and our work has received the best wishes of Honourable Prime Minister Narendra Modi and the late Queen of England. Our mission is to empower students with world-class guidance and international opportunities.

Role Summary

The Team Lead – Study Abroad Counselling will be responsible for:


• Achieving an individual annual recruitment target of 75 student placements across partner universities worldwide.


• Leading and managing a team of 3 Study Abroad Counselors and 3 Customer Support Executives.


• Ensuring excellence in student counselling, team productivity, and admissions conversions.


• Managing end-to-end admissions knowledge for at least three of the seven key destinations: UK, Ireland, France, UAE, Australia, New Zealand, and Germany.

Key Responsibilities

Team Leadership & Performance Management


• Lead, mentor and supervise a team of 3 counselors + 3 customer support staff.


• Set weekly/monthly performance goals and track achievement against KPIs.


• Conduct ongoing training, role-play sessions, and skill enhancement workshops.


• Ensure adherence to counselling standards, documentation accuracy, and process compliance.


• Monitor productivity, follow-ups, quality of counselling, and conversion ratios.


• Review complex or escalated cases and support team members with decision guidance.


• Conduct regular performance reviews and provide structured feedback.


• Maintain discipline, professional standards, and student-first culture within the team.

Student Counselling & Conversion


• Counsel students on course selection, country fit, and university options.


• Provide accurate guidance on admissions, deadlines, scholarships, financial requirements, SOP/LOR preparation, and visa documentation.


• Ensure every student application moves smoothly through each milestone.


• Track individual student journeys from enquiry → application → offer → visa → departure.


• Maintain high conversion ratios and high student/parent satisfaction.

Targets & KPIs


• 75 confirmed student placements annually (individual target).


• Team performance achievement across enquiries, applications, offers, and visa conversions.


• High student satisfaction rating and adherence to TAT (Turnaround Time) benchmarks.

Required Skills & Experience


• Bachelor's or Master's degree (any discipline).


• 5-7 years of experience in study abroad counselling, with minimum 1 year in a team lead/supervisory role.


• End-to-end admissions expertise for at least three countries among UK, Ireland, France, UAE, Australia, New Zealand, and Germany.


• Excellent communication, interpersonal and leadership skills.


• Strong organising ability and problem-solving mindset.


• Ability to work with targets and manage multiple priorities under pressure.


• Proficiency in CRM tools and counselling documentation standards.

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