Customer Relation Executive

3 hours ago


Kozhikode, Kerala, India HOC Full time ₹ 1,80,000 per year

Key Responsibilities:

  • Sales and Business Development:

Achieve collection targets for assigned streams.

  • Lead Generation:

Generate leads through cold calls and various activities.

  • Walk-ins and Counseling:

Attend walk-in inquiries and provide counseling for various products.

  • Conversion of Inquiries:

Convert inquiries into enrollment or revenue opportunities.

  • Captive Students and Referrals:

Work on upgrades for existing students and referrals.

  • Follow-Ups:

Conduct follow-ups for telephonic/online inquiries.

  • Maintaining Conversion Rates:

Maintain good conversion rates (with an average of 80% across the state).

  • Fee Collections:

Ensure timely collection of student fees and manage follow-ups.

  • Revenue Targets:

Achieve weekly, monthly, quarterly, and yearly revenue targets for assigned products.

  • Database Maintenance:

Regularly update and maintain the database through calls.

  • Coordination:

Coordinate with Area Office for maintenance and related activities.

  • Record Keeping & Reporting:

Maintain sales records and regularly update sales figures and reports.

  • Marketing & Promotions:

Participate in in-house marketing activities and sales promotions.

  • Reporting & Analysis:

Prepare daily, weekly, and monthly reports and analyze data for performance improvements.

  • Competitive Analysis:

Monitor competitors and provide updates.

  • Team Building:

Work toward team development and collective achievement of team targets.

Let me know if you need any more revisions or details to be added

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person



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