Customer Relation Manager

2 days ago

Kozhikode, Kerala, India nobexeinteriors Full time

Job Summary:

The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction throughout the interior project lifecycle. The role involves coordinating between clients, design teams, and project teams to ensure seamless communication, timely updates, and a premium customer experience from inquiry to project completion.

Key Responsibilities:

Client Engagement & Relationship Management:

  • Act as the primary point of contact for all client communications.
  • Understand client requirements, preferences, and expectations to ensure complete satisfaction.
  • Build and maintain long-term relationships with clients to encourage repeat business and referrals.
  • Conduct regular follow-ups and post-project check-ins with clients.

Project Coordination & Communication:

  • Liaise between clients, design, and execution teams to ensure smooth project flow.
  • Communicate project progress, timelines, and any changes to clients proactively.
  • Handle client concerns or complaints promptly and professionally.
  • Maintain detailed client records, feedback, and communication logs.

Sales & Business Development Support:

  • Assist in converting inquiries into confirmed projects by providing detailed service information.
  • Support the sales team with client insights and relationship-building strategies.
  • Participate in client meetings, presentations, and design discussions when required.

Customer Experience & Feedback:

  • Monitor client satisfaction throughout each project phase.
  • Gather feedback and identify opportunities for service improvement.
  • Ensure that client expectations are aligned with project deliverables and timelines.

Skills & Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Interior Design, or related field.
  • 1–5 years of experience in client servicing or customer relationship management, preferably in interior design, architecture, or real estate.
  • Good communication skills in English (both verbal and written).
  • Strong interpersonal, presentation, and customer handling skills.
  • Excellent problem-solving and negotiation abilities.
  • Organized, proactive, and able to manage multiple client accounts simultaneously.
  • Familiarity with CRM tools and Microsoft Office Suite.

Drop your CV into or

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

  • Customer Relations Manager

    2 weeks ago

    Kozhikode, Kerala, India BrandsTrek Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCreative brandstrek LLP.Role DescriptionThis is a full-time, on-site role located in Kozhikode for a Customer Relations Manager. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They will also oversee...

  • Customer Relation Manager

    5 days ago

    Kozhikode, Kerala, India BRIGHT BAY GROUP OF INSTITUTIONS Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    The Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with customers. They serve as the main point of contact for clients, ensuring high levels of customer satisfaction and loyalty. The CRM proactively addresses client needs, resolves complaints efficiently, and works to ensure customers receive exceptional...

  • Customer Relations Executive

    2 weeks ago

    Kozhikode, Kerala, India Veuz Concepts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVeuz Concepts is a leading IT solutions provider specializing in innovative web and mobile development. Since our inception in 2008, our team of young, passionate designers and developers has been dedicated to delivering cutting-edge technologies that enhance client outreach and efficiency. We utilize the most up-to-date tools and...

  • Customer Relation Executive

    2 weeks ago

    Kozhikode, Kerala, India Bimal Maruti Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    To enhance customer satisfaction and retention by maintaining strong relationships with existing customers, promoting service offerings, and supporting the service team in achieving business and customer care goals.Key Responsibilities:1. Customer Relationship ManagementGreet and assist customers visiting the service center.Maintain regular contact with...

  • Customer Relation Executive

    2 days ago

    Kozhikode, Kerala, India EDUPORT ACADEMY PRIVATE LIMITED Full time

    Customer Relations ExecutiveJob Summary:We're looking for a customer-focused professional to build and maintain strong relationships with our clients. You'll address customer inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer...

  • Customer Relation Executive

    4 days ago

    Kozhikode, Kerala, India HOC Full time ₹ 1,80,000 per year

    Key Responsibilities:Sales and Business Development:Achieve collection targets for assigned streams.Lead Generation:Generate leads through cold calls and various activities.Walk-ins and Counseling:Attend walk-in inquiries and provide counseling for various products.Conversion of Inquiries:Convert inquiries into enrollment or revenue opportunities.Captive...

  • Customer Relationship Manager

    2 days ago

    Kozhikode, Kerala, India CAP-INDEX ENTERPRISES LLP Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job Description:We are looking for an Fresh customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise...

  • Guest Relation Executive

    2 weeks ago

    Kozhikode, Kerala, India Matria Hospital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMatria Hospital, established in 2011 in Calicut, is a Birthing Boutique Centre dedicated to providing exceptional healthcare services for mothers and newborns. Designed to make childbirth special, the hospital offers love, warmth, and care in its state-of-the-art facility. The hospital covers an area of approximately 60,000 square feet and...

  • Guest Relation Executive

    4 days ago

    Kozhikode, Kerala, India Matria Hospital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMatria Hospital is a Birthing Boutique Centre located in Calicut, established in 2011. The facility spans about 60,000 square feet across five floors at Airport Road, providing easy visibility from National Highway No. 17 and ample parking space. Matria Hospital is dedicated to making childbirth a special experience by offering...

  • Customer Relationship Management Specialist

    1 week ago

    Kozhikode, Kerala, India BrandsTrek Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Relationship Management Specialist located in Hilite business park Kozhikode. The day-to-day tasks include managing customer relationships, developing and implementing CRM strategies, analyzing customer data to improve customer experiences,...