Customer Relation Executive

5 days ago

Kozhikode, Kerala, India Bimal Maruti Full time ₹ 2,00,000 - ₹ 6,00,000 per year

To enhance customer satisfaction and retention by maintaining strong relationships with existing customers, promoting service offerings, and supporting the service team in achieving business and customer care goals.

Key Responsibilities:

1. Customer Relationship Management

  • Greet and assist customers visiting the service center.
  • Maintain regular contact with customers to ensure satisfaction after service.
  • Handle customer inquiries, feedback, and complaints promptly and professionally.
  • Follow up with customers on pending services, vehicle delivery, and feedback calls.

2. Service Marketing & Promotion

  • Promote service offers, AMC (Annual Maintenance Contracts), and other dealership value-added services.
  • Assist in conducting local campaigns, service camps, and customer engagement programs.
  • Support in achieving service marketing targets as per monthly and quarterly plans.

3. Coordination & Documentation

  • Coordinate with Service Advisors and Workshop Managers to ensure smooth service operations.
  • Maintain and update customer databases (CRM).
  • Prepare daily and monthly reports related to customer visits, follow-ups, and feedback.

4. Customer Retention & Loyalty

  • Encourage customers to return for regular maintenance and service renewals.
  • Identify potential customers for up-selling or cross-selling products and services.
  • Ensure every customer receives timely reminders for periodic maintenance.

5. Process Adherence

  • Ensure all interactions and follow-ups comply with company and OEM (Manufacturer) standards.
  • Participate in training sessions to improve communication and service quality skills.

Qualifications & Experience:

  • Bachelor's Degree / Diploma (Any discipline; preference for Marketing or Customer Relations).
  • 1–3 years of experience in customer service or marketing, preferably in the automobile sector.
  • Freshers with good communication skills can also apply.

Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to multitask and manage time effectively.
  • Basic computer knowledge and CRM handling.
  • Positive attitude and team player.

Job Types: Full-time, Permanent

Pay: ₹8, ₹27,127.38 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Relations Executive

    3 days ago

    Kozhikode, Kerala, India Veuz Concepts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVeuz Concepts is a leading IT solutions provider specializing in innovative web and mobile development. Since our inception in 2008, our team of young, passionate designers and developers has been dedicated to delivering cutting-edge technologies that enhance client outreach and efficiency. We utilize the most up-to-date tools and...

  • Customer Relation Executive

    2 weeks ago

    Kozhikode, Kerala, India EDUPORT ACADEMY PRIVATE LIMITED Full time

    Customer Relations ExecutiveJob Summary:We're looking for a customer-focused professional to build and maintain strong relationships with our clients. You'll address customer inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer...

  • Customer Relation Executive

    5 hours ago

    Kozhikode, Kerala, India Cee Pee Marbles Full time ₹ 15,00,000 - ₹ 18,00,000 per year

    KEY RESULT AREA (KRA)Front Desk & Call HandlingCustomer Enquiry & Relationship ManagementLead Assignment & Sales Team CoordinationCustomer Follow-up & Feedback CollectionDocumentation & ReportingKEY PERFORMANCE INDICATORS (KPI):· Inquiry Handling: ≥ 95% calls/messages responded to within committed time· Lead Allocation: 100% leads passed to sales team...

  • Customer Relations Supervisor

    5 days ago

    Kozhikode, Kerala, India SizCom Digital Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Customer Relations SupervisorIndustry: Automobile (Premium Car Segment – Mercedes-Benz)Location: Remote (Managing Dubai & Abu Dhabi Branches)Experience Required: 4–6 years in Automobile Customer Relations / CRM OperationsReporting To: Sizcom ManagementRole ObjectiveTo lead and oversee all customer relationship management activities and ensure...

  • Customer Relation Executive

    2 days ago

    Kozhikode, Kerala, India Eduport Academy Pvt Ltd Full time ₹ 1,44,000 per year

    Job Summary:We're looking for a customer-focused professional to build and maintain strong relationships with our clients. You'll address customer inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer complaints and issuesProvide...

  • Accountant cum Customer Relations

    2 days ago

    Kozhikode, Kerala, India b46441e7-0a99-4e0b-b9d5-0e34240467bc Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Title: Accountant cum Customer RelationsWe are looking for a dedicated Accountant cum Customer Relations Executive to join our team in Calicut, Kerala. The ideal candidate will manage day-to-day accounting tasks while also handling customer interactions with professionalism and care.Key Responsibilities:Manage daily accounting operations, bookkeeping,...

  • Customer Relations Manager

    5 days ago

    Kozhikode, Kerala, India BrandsTrek Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCreative brandstrek LLP.Role DescriptionThis is a full-time, on-site role located in Kozhikode for a Customer Relations Manager. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They will also oversee...

  • Customer Relation Manager

    2 weeks ago

    Kozhikode, Kerala, India nobexeinteriors Full time

    Job Summary:The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction throughout the interior project lifecycle. The role involves coordinating between clients, design teams, and project teams to ensure seamless communication, timely updates, and a premium...

  • Guest Relation Executive

    3 days ago

    Kozhikode, Kerala, India Matria Hospital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMatria Hospital, established in 2011 in Calicut, is a Birthing Boutique Centre dedicated to providing exceptional healthcare services for mothers and newborns. Designed to make childbirth special, the hospital offers love, warmth, and care in its state-of-the-art facility. The hospital covers an area of approximately 60,000 square feet and...

  • Corporate Relation Executive

    1 week ago

    Kozhikode, Kerala, India DigiAcharya Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Customer Relations Executive (CRE)Location: Mavoor Road, CalicutA Customer Relations Executive (CRE) job description typically involves managing and building strong customer relationships, handling inquiries and complaints, and ensuring customer satisfaction, often serving as the primary point of contact for customers. Here's a more detailed breakdown of the...