Customer Care Executive

1 day ago


Kozhikode, Kerala, India Popees Baby Care Products Pvt Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: E-commerce Support Executive

Education: Graduation (Any Stream)

Experience: Fresher/Minimum 1–2 years of experience in customer service or e-commerce support

Job Type: Full-time, On-site

Location: Calicut, Malappuram

Key Responsibilities:

  • Handle customer inquiries and complaints through phone, email, and chat.
  • Manage order-related issues such as tracking, returns, exchanges, and refunds.
  • Coordinate with warehouse, logistics, and other internal teams for timely resolutions.
  • Maintain accurate customer records and update order details in the system.
  • Ensure a positive customer experience and support online sales operations.

Skills Required:

  • Excellent communication skills in English and Malayalam (both verbal and written).
  • Good knowledge of MS Office and basic computer operations.
  • Familiarity with e-commerce platforms and order management systems.
  • Problem-solving attitude and ability to work under pressure.
  • Strong customer orientation and patience while handling queries.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Paid sick time

Experience:

  • E-Commerce: 5 years (Required)

Work Location: In person



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