Technical Product Support Specialist

1 day ago

Coimbatore, Tamil Nadu, India Aceolution Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job description:JOB TITILE: Technical Product SupportLOCATION: CoimbatoreEXPERIENCE: 1 - 3 years Technical Product SupportProduct Support team member solves complex problems for our customers. They exhibit a passion for troubleshooting and identifying the root cause of a given issue. This role is well suited for a curious individual interested in learning about the digital advertising industry, providing superb customer service, understanding, and solving complex/technical problems, and optimizing workflows and processes.

Responsibilities include:Delivering post-implementation technical product support to most strategic partners and customers

Deeply understand the Xandr product, as well as external integrations and other open source advertising technologies, and how Xandr clients leverage this technology to execute their goals

Managing customer support cases daily, which includes verifying product issues, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

Troubleshooting product issues and clearly communicating complex technical concepts to internal and external strategic stakeholders

Helping build our Customer Success muscle by developing and building best practices, customer facing assets, and internal training and development resource.Skills/Experience:Excellent troubleshooting, analytical, problem-solving and collaboration abilities

Passion for learning new technologies

Able to proactively achieve goals while being an excellent team player

Must be fluent in EnglishExperience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and/or query languages (e.g. SQL)Teams to collaborate with: Product Support interacts with numerous functions within the business. The three most common are: commercial, engineering, and product. The variety of teams that we interact with requires that individuals be able to communicate with stakeholders that have a wide range of technical expertise/understanding.

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