ECS ITIL Process Manager

2 weeks ago

Bengaluru Chennai Pune, India Hexaware Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Must Have Experience

Experienced in implementation of ITOM solution using industry best practices

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases.

Maintain CMDB with accurate information about the IT environment

Analyze availability requirements and targets based on business needs and service level agreements (SLAs).

Generate and maintain detailed reports on service availability, including metrics and key performance indicators (KPIs)

Thirdparty software integrations with ServiceNow

Experience in multiple ServiceNow implementations

Experience in ServiceNow Performance Analytics module

Monitor health, usage and compliance of ServiceNow systems.

Good to have Experience

Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Knowledge of LDAP/Active Directory/SSO.

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Familiar with JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP, HTML and Jelly script

Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS

Experience with discovery technologies (ADDM, TADDM, UD, etc.)

Academic and Professional Experience

Professional

7+ years of experience in IT Service Management, predominantly in IT Operations Management

5+ years of experience with ServiceNow tool required

Academics

Certification as ServiceNow System certified administration

CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

ITIL Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.

  • ITIL

    4 weeks ago

    Bengaluru, India Izee Manpower Full time

    Job Description Key Responsibilities: - Implement and manage ITIL processes such as Incident Management, Problem Management, Change Management, and Service Request Management - Monitor IT service performance and identify areas for process improvement - Collaborate with IT teams to ensure compliance with ITIL standards - Facilitate root cause analysis and...

  • ITIL Service Management Process Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    CISNGE - ITIL Service Management – Process ConsultantITIL V3, ITIL V4 / SIAM practitioner-professional - Process Management - Process Design / Re-engineering Lead a team of 4-5 Process Manager's/Consultant's Process - Subject Matter Expert – Oversee the entire management of the ITIL/SIAM processes, ensure supporting tools are aligned with the processes...

  • ITIL Specialist

    5 days ago

    Bengaluru, Hyderabad, Pune, India White Horse Manpower Consultancy Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    ITIL Specialist with strong expertise in Incident & Release Management. Smooth IT operations by managing incidents effectively, minimizing downtime, and planning/coordinating releases to production environments in line with ITIL best practices Required Candidate profileStrong knowledge ITIL processes (Incident, Problem, Change, Release, Service...

  • ITIL Service Management Professional

    4 days ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The Role  - Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks- Strategize and Design Services- Lead and Manage Transition / Transformation programs- Design ITOM, Define Governance, DevOps, Agile / SAFe- Conducting process assessments and prepare gap analysis reports, Establishing Process...

  • IT Architecture Expert-ecs

    2 weeks ago

    Bengaluru, India SAP Full time

    **We help the world run better** **SUMMARY**: SAP Enterprise Cloud Services is the operations organization of the SAP HANA Enterprise cloud. The team ECS CTO Service Engineering acts as the interface between ECS CTO Operations and SAP field organization. We support Go-To-Market (GTM) teams with operational expertise and conceptual work globally. We pick up...

  • Itil/itsm Operations

    6 days ago

    Bengaluru, India Vega Intellisoft Full time

    Job Description: - Demonstrates knowledge and experience in the following areas - ITIL Process based operations on Version 3 /ITIL 4 - Major Incident Management - Incident operations - Request Management operations - Change and release management - Service Level Reporting - Strong expertise in Service Operations and Service transition - Detailed...

  • SAP SuccessFactors-EC

    5 days ago

    Pune, India YASH Technologies Full time

    YASH Technologies is hiring Senior Enterprise Application Administrator – HRISseeking a skilled Senior Enterprise Application Administrator with expertise in SAP SuccessFactors Employee Central (EC) and Time Off modules. This role involves configuration validation, correction, and data migration using standard templates, ensuring optimal HRIS performance...

  • Sap successfactors-ec

    4 days ago

    Pune, India YASH Technologies Full time

    YASH Technologies is hiring Senior Enterprise Application Administrator – HRISseeking a skilled Senior Enterprise Application Administrator with expertise in SAP Success Factors Employee Central (EC) and Time Off modules. This role involves configuration validation, correction, and data migration using standard templates, ensuring optimal HRIS performance...

  • SAP SuccessFactors-EC

    5 days ago

    Pune, India YASH Technologies Full time

    YASH Technologies is hiring Senior Enterprise Application Administrator – HRIS seeking a skilled Senior Enterprise Application Administrator with expertise in SAP SuccessFactors Employee Central (EC) and Time Off modules . This role involves configuration validation, correction, and data migration using standard templates, ensuring optimal HRIS performance...

  • SAP SuccessFactors-EC

    5 days ago

    Pune, India YASH Technologies Full time

    YASH Technologies is hiring Senior Enterprise Application Administrator – HRIS seeking a skilled Senior Enterprise Application Administrator with expertise in SAP SuccessFactors Employee Central (EC) and Time Off modules. This role involves configuration validation, correction, and data migration using standard templates, ensuring optimal HRIS performance...