Itil/itsm Operations

5 days ago

Bengaluru, India Vega Intellisoft Full time

Job Description:

- Demonstrates knowledge and experience in the following areas
- ITIL Process based operations on Version 3 /ITIL 4
- Major Incident Management
- Incident operations
- Request Management operations
- Change and release management
- Service Level Reporting
- Strong expertise in Service Operations and Service transition
- Detailed documentation of ITIL process, the process document should consist of inputs / outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics
- Prepare training material and conduct training
- Perform ITIL process-based audits
- Advice service now / other tools team to configure ITIL process
- Identify automation use cases, get this configured through technical teams
- Drive Continual Service Improvements
- Key Skills:

- Location:

- Bangalore
- Required Experience:

- 3-6 yrs
- Positions:

- 1

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