Customer Care Manager

2 days ago

Ludhiana, Punjab, India GAD Convent Senior Secondary School Full time ₹ 11,000 - ₹ 1,60,000 per year

HIRING: Customer Care Manager

AT : GAD Convent Sr. Sec. School (Tedhi road, Shimlapuri, Ludhiana)

We are looking for a dynamic and experienced CRE/CCM l to join our leadership team.

MUST GOOD ENGLISH COMUNICATION SKILL

Must have team handling experience and customer handling experience

Location: GAD Convent Sr. Sec. School (Tedhi road, Shimlapuri, Ludhiana)

Salary: ₹11000 – ₹ based on experience and competence)

Preferred Candidate: North Indian

Can share your CV on :

(CRE/CCM) – Work Responsibilities

1. Admission & Inquiry Handling

  • Attend and respond to walk-in, phone, and online admission inquiries.
  • Maintain a proper record of leads, follow-ups, and admissions in the school CRM or register.
  • Guide parents about the CBSE curriculum, facilities, fee structure, and admission process.
  • Arrange and coordinate campus visits for prospective parents and students.

2. Parent Communication & Relationship Management

  • Build and maintain healthy relationships with parents and guardians.
  • Handle queries, concerns, and complaints in a professional and timely manner.
  • Keep parents informed about school events, policies, and important updates through calls, emails, or messages.
  • Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth communication between parents and teachers.

3. Marketing & Outreach

  • Support the marketing team in promoting the school's brand through social media and offline events.
  • Assist in organizing open houses, school tours, workshops, and orientation programs.
  • Distribute brochures, flyers, and promotional materials in the community.

4. Record Keeping & Reporting

  • Maintain an updated database of inquiries, admissions, and withdrawals.
  • Prepare daily/weekly/monthly admission status reports for the management.
  • Track follow-up actions and conversion rates.

5. Event & Activity Support

  • Assist in planning and executing cultural, academic, and sports events to showcase the school's strengths to prospective parents.
  • Coordinate student participation in inter-school and community events.

6. Feedback & Service Improvement

  • Collect feedback from parents regarding facilities, teaching, and events.
  • Suggest improvements to enhance parent satisfaction and retention.

Job Types: Full-time, Permanent

Pay: ₹11, ₹16,000.00 per month

Work Location: In person

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