Customer Service Provider
1 week ago
Job Title: Customer Support Executive
Location: Gurgaon
Department: Customer Service
Job Type: Full-time
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide feedback on the efficiency of the customer service process.
Required Skills & Qualifications:
- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.
Preferred Qualifications:
- Both fresher and experienced candidates can apply for this customer service role.
- Experience in telecom, BPO, and Telesales industries is a plus.
- Fluency in English and Hindi
Send your CV
Email-
Phone
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹31,400.66 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
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