Tech support

1 week ago


Surat, Gujarat, India RoyalPOS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

RoyalPOS offers complete Point of Sale solutions specifically tailored to the needs of restaurant and retail businesses. Built with advanced Android technology, RoyalPOS features a user-friendly layout for seamless and efficient POS processing. The solution eliminates the need for bulky hardware by leveraging a simple yet powerful Android app compatible with tablets and mobile devices. RoyalPOS ensures easier and more space-efficient management for shops and businesses.

Role Description

This is a full-time, on-site Tech Support role located in Surat. The Tech Support professional will provide assistance to customers in resolving technical issues and ensure optimal functionality of the RoyalPOS platform. Day-to-day responsibilities include troubleshooting software/hardware issues, managing customer support inquiries, ensuring high levels of customer satisfaction, and identifying opportunities to enhance the user experience. You will collaborate with cross-functional teams to provide effective solutions and maintain smooth operations.

Qualifications

  • Strong Technical Support and Troubleshooting skills
  • Freshers can apply
  • Excellent Customer Support and Customer Satisfaction skills to ensure positive user experiences
  • Analytical Skills to diagnose and resolve technical problems efficiently
  • Good communication and interpersonal skills to engage effectively with clients
  • Ability to work independently in a dynamic, onsite environment
  • Experience with Android-based platforms or POS systems is a plus
  • Bachelor's degree with basic computer knowledge.

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