VP, Service Operations

10 hours ago

Bengaluru, Karnataka, India Operative Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The VP, Service Operations leads global service delivery, technical support to ensure consistent, high-quality service experiences. The role defines service strategy, builds scalable processes, and manages the service P&L, balancing customer outcomes with efficiency and cost.
Key responsibilities
* Own end-to-end service delivery and operations and operational SLAs/OLAs.
* Drive continuous improvement to optimize response, resolution, and turnaround times.
* Build and manage service budgets, forecasts, and unit economics; deliver margin and cost-to-serve targets.
* Establish KPI frameworks and operational dashboards; run weekly/monthly business reviews.
* Lead workforce planning, capacity modelling, and partner/vendor performance management.
* Implement and evolve service tech stack (CRM/ITSM, FSM, knowledge management, ).
* Standardize global service policies, playbooks, SOPs, and quality management systems.
* Partner with Product and Engineering to drive serviceability, reliability, and defect reduction.
* Ensure regulatory, safety, data privacy, and industry compliance across all service operations.
* Recruit, develop, and mentor high-performing service leaders and frontline teams.
* Translate service roadmap with measurable outcomes.
* Build a performance culture centered on customer outcomes, safety, and operational excellence.
* Lead change management for new processes, org design, and technology adoption.

  • Sr VP/VP Operations @ Bangalore

    1 week ago

    Bengaluru, Karnataka, India CAREERMARK6 Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Looking for Sr VP/VP OPERATIONS for one of the Premium Apparel Manufacturing Co @ Bangalore. Exp: yrs/ openSalary; inr L pa / nego (+ incentives) Required Candidate profileMail at &

  • VP - Facilities Operations

    3 days ago

    Bengaluru, Karnataka, India Intellisol Integrated Services Pvt Ltd Full time ₹ 10,80,000 - ₹ 12,00,000 per year

    Hiring: VP - Facilities OperationsCompany DescriptionIntellisol Integrated Services P Ltd. is a recognized leader in facilities management, offering eco-friendly and planned solutions. Our service stands apart as we bring best practices in the industry, supporting organizations with tech-savvy solutions focusing on Man, Machine, Materials, and Methods. Our...

  • VP of Operations Client Strategy and Fulfillment

    7 days ago

    Bengaluru, Karnataka, India Kenko AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Kenko is a leading V-SaaS company transforming how fitness studios grow. Our AI Marketing Manager platform enables Pilates, yoga, and personal training studios to acquire, retain, and engage members while they focus on delivering exceptional fitness services. Kenko succeeds only when our clients do, and we're hiring a senior leader to unlock our next phase...

  • VP of Operations Client Strategy and Fulfillment

    1 week ago

    Bengaluru, Karnataka, India Kenko AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Kenko is a leading V-SaaS company transforming how fitness studios grow. Our AI Marketing Manager platform enables Pilates, yoga, and personal training studios to acquire, retain, and engage members while they focus on delivering exceptional fitness services. Kenko succeeds only when our clients do, and we're hiring a senior leader to unlock our next phase...

  • VP - Finance

    2 days ago

    Bengaluru, Karnataka, India GoldenBridge Search Full time ₹ 1,20,00,000 per year

    Job Title: VP – FinanceLocation: Gurugram / BengaluruReports to: CEOIndustry - SaaSExperience: yearsCompensation Offered - Upto 1 CrAbout the Role:GoldenBridge Searchhas partnered with a very well funded SaaS platform to hire a strategic and hands-on VP – Finance to lead financial strategy, optimize performance, and enable data-backed decision-making...

  • Engineering VP/AVP

    2 weeks ago

    Bengaluru, Karnataka, India View pixel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Designation : VP / AVP Engineering Dashcam & Video telematicsLocation : BangaloreExperience : 14 years in software/hardware engineering with 5 years in senior leadership (Director/VP) roles, ideally at scaling startups or hardware-software platforms.Educational Background : Bachelors or Masters in Engineering or related fields; advanced degrees a...

  • Senior VP

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka Pin Click Full time

    Company DescriptionPin Click is a tech-enabled, independent real estate advisor that collaborates with real estate developers to market residential properties and accelerate sales. We provide unbiased advisory services to simplify the home buying process for clients, transforming real estate transactions into intelligent, efficient, and rewarding...

  • VP/Head of Global Marketing

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka MaxVal Group, Inc. Full time

    Position Summary:The VP/Head of Global Marketing will be responsible for leading end-to-end marketing functions for the company, working closely with the CEO, COO, CRO and other company executives to develop and implement marketing strategies and execution plans to drive tactical and long-term financial success of the company. The CMO/VP will be responsible...

  • VP - Finance

    4 days ago

    Bengaluru, Karnataka, India Glomopay Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role OverviewAs the VP of Finance at Glomopay, you will be the cornerstone of our financial compliance and taxation strategy, reporting directly to the founder. This senior leadership position is designed for a taxation and regulatory expert who will build and lead our finance function, ensuring our IFSCA-authorized Payment Service Provider operates with...

  • Vice President HR and Operations

    1 week ago

    Bengaluru, Karnataka, India V2soft Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Greetings from V2Soft,We have immediate opening for VP HR Operations.Role : VP HEAD HR OperationsLocation : Bangalore, Banashankari,Mode : Work from OfficeExperience : YearsSkills - VP HR Operations, Payroll, Process Implementation, Onshore & Offshore Operations.Role & responsibilitiesRole Overview:The Head of HR Operations will be responsible for overseeing...