Senior Travel Consultant

1 day ago

Mumbai, Maharashtra, India HireWave Full time

Sr. Ticketing Executive / Travel Consultant, you'll play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries.

Key Responsibilities

  • Manage international and domestic ticketing through
    Sabre
    and
    Amadeus
    systems.
  • Handle ADM, exchanges, refunds, and reissuances accurately and efficiently.
  • Ensure all bookings comply with airline and company policies.
  • Provide prompt and professional customer service to clients and partners.
  • Coordinate with internal departments for smooth travel operations.
  • Monitor and maintain data accuracy in booking and reporting systems.
  • Support quality control checks and assist with audit-related requirements.

Required Skills & Qualifications

  • Minimum 6 months of experience in the travel or airline domain (corporate or agency).
  • Proficiency in Sabre or Amadeus GDS platforms (hands-on ticketing experience mandatory).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail with the ability to multitask in a fast-paced environment.
  • Knowledge of ADM processes, reissues, and fare rules.
  • Comfortable with assessments: SHL (Svar & Writex) and GDS skill evaluation.

Feel free to call us if you have any doubts

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