VP Insurance Operations

7 days ago

Delhi, Delhi, India Weekday AI Full time ₹ 15,00,000 - ₹ 20,00,000 per year


RequirementsAbout the RoleKey Responsibilities
  • Leadership & Strategy: Lead, mentor, and manage large, cross-functional operations teams focused on Property & Casualty insurance. Provide strategic direction and execution plans in alignment with organizational goals.
  • Client Engagement: Serve as the key liaison with UK-based clients, ensuring smooth communication, delivery success, and high customer satisfaction.
  • Operational Excellence: Oversee day-to-day operations ensuring SLAs, KPIs, and quality metrics are consistently met or exceeded.
  • Process Optimization: Identify opportunities for automation, standardization, and streamlining of insurance operations to enhance productivity and service levels.
  • Regulatory Compliance: Ensure adherence to insurance regulatory standards applicable to the UK insurance market. Maintain a strong governance model for audits, risk assessments, and compliance checks.
  • Innovation & Technology Enablement: Work closely with technology teams to introduce innovations in digital transformation, automation, and InsurTech solutions that can enhance business delivery.
  • Financial Accountability: Manage P&L responsibilities, budgeting, forecasting, and cost control to meet business objectives.
  • Talent Development: Drive performance management, succession planning, and skills development initiatives to build a future-ready operations team.
  • Stakeholder Management: Collaborate with internal teams, business heads, and external clients to align operational initiatives with strategic business goals.
Required Skills and Experience
  • Minimum 20 years of experience in Insurance Operations, with at least 10 years in senior leadership roles.
  • Extensive experience managing Property & Casualty Insurance operations, especially for international clients (UK preferred).
  • Proven ability to lead large operations teams (500 FTEs) and scale delivery models across geographies.
  • Deep understanding of insurance operations workflows – underwriting, claims, policy servicing, renewals, etc.
  • Strong knowledge of UK insurance compliance standards and operational regulations.
  • Excellent stakeholder management, communication, and client-facing skills.
  • Demonstrated success in transformation projects, BPO/ITO delivery, and process improvement programs.
Preferred Qualifications
  • Bachelor's degree required; MBA or equivalent preferred.
  • Exposure to working in global delivery environments, particularly in the UK insurance domain.
  • Experience with Six Sigma/Lean methodologies is a plus.

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