
Desktop Engineer
2 days ago
Job Description:
Providing daily seamless end-to-end support service for all stakeholders
Investigation and troubleshooting of desktop, hardware and end user related issues to provide swift solutions or ad-hoc tactical fixes
Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request
General End User desktop networking and hardware troubleshooting
Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence
Knowledge in Windows patches, compliance, IT security and policies, AV and DLP updates, SLA, VPN, RDP etc.
Experience of AD & Azure AD (User ID creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc..).
Knowledge of virtual machine
Coordinating with cross functional team to resolve tickets
Maintaining IT asset list and performing periodic verification of IT assets
Qualification:
Bachelors degree in information technology, Computer Science, or related field.
Minimum of 5 years experience in IT support
Strong technical knowledge of PC hardware, software, and network systems.
Excellent communication and problem-solving skills.
Ability to work flexibly to accommodate different shifts
Proficient in English, both written and spoken.
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