
Desktop Support Engineer
2 days ago
Job Title: Desktop Support Engineer Software Product Support
Location: Mumbai (Onsite)
Experience: 1 Year
Employment Type: Full-time
Job Summary:
We are seeking a proactive and customer-oriented Desktop Support Engineer to provide online support for our software products. The ideal candidate will have at least 1 year of experience in desktop or IT support roles, with a strong aptitude for troubleshooting software issues and assisting end-users remotely.
Key Responsibilities:
- Provide online support to end-users for installation, configuration, and troubleshooting of software products.
- Address technical queries via email, chat, or remote desktop tools.
- Guide users through step-by-step solutions and provide timely resolution.
- Coordinate with internal teams for issue escalation and follow-up.
- Document common issues, resolutions, and FAQs for internal knowledge base.
- Maintain accurate records of support requests and actions taken.
- Ensure high levels of customer satisfaction through prompt and professional communication.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field.
- Minimum 1 year of experience in desktop support or technical support roles.
- Familiarity with Windows OS, remote desktop tools, and ticketing systems.
- Basic understanding of networking, software installation, and troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
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