Desktop Support Engineer

2 days ago


Mumbai, Maharashtra, India RapidData Technologies Full time US$ 40,000 - US$ 80,000 per year

Job Title: Desktop Support Engineer Software Product Support

Location: Mumbai (Onsite)

Experience: 1 Year

Employment Type: Full-time

Job Summary:

We are seeking a proactive and customer-oriented Desktop Support Engineer to provide online support for our software products. The ideal candidate will have at least 1 year of experience in desktop or IT support roles, with a strong aptitude for troubleshooting software issues and assisting end-users remotely.

Key Responsibilities:

  • Provide online support to end-users for installation, configuration, and troubleshooting of software products.
  • Address technical queries via email, chat, or remote desktop tools.
  • Guide users through step-by-step solutions and provide timely resolution.
  • Coordinate with internal teams for issue escalation and follow-up.
  • Document common issues, resolutions, and FAQs for internal knowledge base.
  • Maintain accurate records of support requests and actions taken.
  • Ensure high levels of customer satisfaction through prompt and professional communication.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Minimum 1 year of experience in desktop support or technical support roles.
  • Familiarity with Windows OS, remote desktop tools, and ticketing systems.
  • Basic understanding of networking, software installation, and troubleshooting.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.


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