Desktop Engineer

3 days ago


Navi Mumbai, Maharashtra, India Acharyaconsulting Services Full time

Key Responsibilities :


- Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning

- Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level printer configurations

- Configure and support Access Points (APs), SSIDs, and wireless connectivity for endpoint devices

- Handle escalated technical issues from L0 or Helpdesk; ensure prompt resolution or proper escalation

- Perform user onboarding, desktop imaging, and asset lifecycle management

- Ensure compliance with endpoint policies and participate in patch management processes

- Document resolution procedures and update internal technical knowledge Skills :


- Proficiency in Windows 11 OS administration and user-level troubleshooting

- End User Support, Active Directory, DNS, Troubleshooting hardware and software

- Strong understanding of print management systems, including network printers and print servers

- Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication)

- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management

- Excellent problem-solving, communication, and interpersonal skills

- Ability to work independently and mentor junior engineers when required

(ref:hirist.tech)

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