Technical Support Executive

1 week ago

Noida, Uttar Pradesh, India Edunext Technologies Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

About the company:

Edunext Technologies is India's premier 'technology in education' company focused at solving real-world challenges in school management through innovative, tech-enabled solutions. Our award-winning cloud- based solutions, used by over 1200+ schools globally guarantee better efficiency, productivity and cost savings.

While our platform is aimed at empowering the school's administrative staff and teachers, our intuitive mobile app ensures prompt communication and seamless fee payments for parents. The 30+ functional modules designed to make life easy at school are backed by superior-quality dashboards and analytics to enable informed decision-making.

We also offer curated tech solutions to exclusively manage admissions, enhance the security of students at school and facilitate world-class canteen and event management, making us the only 'holistic' technology partner to schools globally. These best-in-class solutions conform to global data security and privacy standards to guarantee safety of the school's data at all times.

Our Services:

School Management Software, Mobile App, Specialized CRM Solutions for Admissions, Canteen Management, Student Safety, Transport & Event Solutions. We also assist schools with building their website and initiating social media campaigns on request.

Job Overview:

We are seeking a dynamic and customer-focused Technical Support Executive to join our team. The ideal candidate should have excellent communication skills, problem-solving abilities, and technical expertise to assist clients effectively.

Key Responsibilities:

  • Connect with clients and resolve their queries via calls, remote desk, and email support.
  • Resolve tickets generated by clients for technical requests and issues to ensure seamless operations.
  • Assist in designing and implementing successful software solutions.
  • Track user tickets and maintain resolution records.
  • Coordinate with the development team for feature enhancements and technical improvements.

Skills & Qualifications:

· Minimum Qualification: Graduate (Bachelor's degree required)

· Preferred: Candidates with basic programming knowledge will have an advantage.

· Key Skills:

  • Excellent problem-solving and troubleshooting abilities
  • Strong communication and interpersonal skills
  • Ability to work in a process-improving and customer-centric environment
  • Basic knowledge of programming concepts
  • Proficiency in Microsoft Office (Word, Excel, etc.)

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from youRoles & Responsibilities- Interact with customers to understand service-related needs and...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from you Roles & Responsibilities Interact with customers to understand service-related needs and...

  • Technical Support Executive – Manufacturing Execution System

    3 days ago

    Noida, Uttar Pradesh, India Martvalley IT Services ( AI Experts ) Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Technical Support Executive – Manufacturing Execution System (MES) SoftwareNumber of Positions: 3Location: Noida Sector 10 / Client Sites across Delhi NCREmployment Type: FullTimeExperience Required: 0–2 YearsDepartment: Technical Support / Customer Success\Salary: ₹15,000 – ₹20,000 per monthPosition OverviewWe are looking for dedicated...

  • Technical Support Executive – International Voice Process

    3 days ago

    Noida, Uttar Pradesh, India Keyway Abroad Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Support Executive – International Voice ProcessLocation: Noida (candidates from anywhere in India can apply)Experience: Minimum 1 year in Technical Support (Voice Process preferred)Education: Any Graduate / Diploma (with relevant technical experience)Shift: Rotational (24x7 support)Job SummaryWe are hiring Technical Support Executives for our...

  • Technical Support

    3 weeks ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support

    3 weeks ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support Engineering

    3 weeks ago

    Noida, Uttar Pradesh, India Microsoft Full time

    With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Technical Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Nokia Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...