Technical Support Executive

11 hours ago

Noida, Uttar Pradesh, India Verito Technologies Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Responsibilities:

  • New client onboarding follow-up and help them set up the server per their requirements.
  • Address support tickets regarding the server or application-related issues
  • Guide customers with simple, step-by-step instructions through chat, email, and call
  • Conduct remote troubleshooting of client issues
  • Record technical issues and solutions in Tickets
  • Direct unresolved issues to the next level of support personnel
  • Followup with clients to ensure their servers are functional
  • Report customer feedback and potential product requests
  • Ensure customer satisfaction and perform quality work on all services requests
  • Help create technical documentation and manuals

Requirements:

  • Good Language and Strong Communications Skills
  • Understanding of Computer Support and Troubleshooting
  • Knowledge of Windows Server product and/or Apple Operating Systems
  • Ability to Work in a 24 *7 Team structure
  • Ability to Prioritize Projects
  • Expected to work in shifts covering good overlap with US time zones.

Professional Experience: 0 Months to 2 years

Education: BTech/MTech/BCA/MCA/BSc

Job Type: Full-time

Pay: ₹30, ₹75,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your current Notice Period Requirement?
  • What is your current Salary?
  • What's your expected Salary?

Education:

  • Diploma (Preferred)

Experience:

  • Technical support: 1 year (Required)
  • US Calling: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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