
Technical Support Executive
1 day ago
Responsibilities:
- New client onboarding follow-up and help them set up the server per their requirements.
- Address support tickets regarding the server or application-related issues
- Guide customers with simple, step-by-step instructions through chat, email, and call
- Conduct remote troubleshooting of client issues
- Record technical issues and solutions in Tickets
- Direct unresolved issues to the next level of support personnel
- Followup with clients to ensure their servers are functional
- Report customer feedback and potential product requests
- Ensure customer satisfaction and perform quality work on all services requests
- Help create technical documentation and manuals
Requirements:
- Good Language and Strong Communications Skills
- Understanding of Computer Support and Troubleshooting
- Knowledge of Windows Server product and/or Apple Operating Systems
- Ability to Work in a 24 *7 Team structure
- Ability to Prioritize Projects
- Expected to work in shifts covering good overlap with US time zones.
Professional Experience: 0 Months to 2 years
Education: BTech/MTech/BCA/MCA/BSc
Job Type: Full-time
Pay: ₹30, ₹75,000.00 per month
Benefits:
- Leave encashment
- Paid time off
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current Notice Period Requirement?
- What is your current Salary?
- What's your expected Salary?
Education:
- Diploma (Preferred)
Experience:
- Technical support: 1 year (Required)
- US Calling: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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