
Front Office Assistant
4 days ago
Job Summary:
The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.
Key Responsibilities:
- Greet guests courteously upon arrival and assist with check-in and check-out procedures.
- Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS).
- Handle telephone calls, emails, and guest inquiries promptly and professionally.
- Ensure accurate billing and payment collection in compliance with hotel procedures.
- Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions.
- Handle guest complaints and resolve issues effectively, escalating to supervisors when required.
- Coordinate with housekeeping, F&B, and other departments for smooth guest services.
- Monitor the lobby area to ensure cleanliness, order, and guest comfort.
- Maintain confidentiality of guest information and adhere to hotel policies on data protection.
- Assist in upselling hotel facilities and services to maximize revenue.
- Prepare and maintain required reports, records, and logs as per front office standards.
Qualifications & Skills:
- Graduate/Diploma in Hotel Management or related field preferred.
- Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.
- Excellent communication skills in English (knowledge of other languages is an added advantage).
- Strong interpersonal and guest service skills.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to work under pressure and in rotating shifts.
- Presentable, well-groomed, and professional appearance.
Key Attributes:
- Guest-oriented and service-minded.
- Positive attitude and team player.
- Problem-solving and conflict resolution skills.
- Attention to detail with strong organizational ability.
- Flexibility to work in shifts, weekends, and holidays.
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
Work Location: In person
-
Front Office Assistant
2 weeks ago
Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,20,000 - ₹ 1,44,000 per yearJob Title: Front Office Executive (Female Candidates Preferred)Location: KochiIndustry: Medical / HealthcareSalary: ₹10,000 – ₹12,000 per monthJob Overview:We are looking for a smart and dynamic Front Office Executive to be the face of our medical-related company. The ideal candidate should possess excellent communication skills, a pleasant...
-
Front Office Assistant
4 days ago
Cochin, Kerala, India Royal casa properties LLP Full time ₹ 1,20,000 - ₹ 2,04,000 per yearJob Summary: Front Office AssociateWe are looking for a dedicated and friendly Front Office Receptionist/Associate to join our team at our Cochin hotel. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and professional experience. Your commitment to excellent guest service, along with your ability to manage...
-
Assistant Front Office Manager
2 weeks ago
Cochin, Kerala, India Mriduanjali Architects and Engineers (P) Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per yearJob Title: Front Office Assistant ManagerSend CV Summary:Responsible in daily operations, ensuring smooth guest services, supervising staff, and maintaining resort standards.Key Responsibilities:Supervise front desk operations (check-in, check-out, reservations).Handle guest queries, complaints, and VIP requirements.Train and guide staff.Coordinate with...
-
Front Office Administrator
6 days ago
Cochin, Kerala, India oxdu Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time on-site role for a Front Office Administrator located in Kochi. The Front Office Administrator will be responsible for managing front office activities, including receptionist duties and customer service. The Administrator will also handle demo scheduling, administrative assistance, follo up and addressing student...
-
Front Office Executive
3 weeks ago
Cochin, Kerala, India Lorem Wellness Care Pvt. Ltd. Full timeRole DescriptionThis is a full-time on-site role for a Front Office Executive located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing customer service, handling front office operations, and ensuring effective communication with clients and team members. Day-to-day tasks include greeting and assisting...
-
Front Office Trainee
4 days ago
Cochin, Kerala, India HOTEL LUMINARA Full time ₹ 96,000 - ₹ 1,20,000 per yearA Front Office Trainee in a hotel assists with various tasks related to guest services and general front desk operations, learning the ropes of the hospitality industry. This includes tasks like guest check-in and check-out, managing reservations, handling guest inquiries, and maintaining the cleanliness and organization of the front desk area. They also...
-
Front Office Executive
3 weeks ago
Cochin, Kerala, India Lorem Wellness Care Pvt. Ltd. Full timeRole DescriptionThis is a full-time on-site role for a Front Office Executive located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing customer service, handling front office operations, and ensuring effective communication with clients and team members. Day-to-day tasks include greeting and assisting...
-
Front Office Associate
1 week ago
Cochin, Kerala, India HOTEL LUMINARA Full time ₹ 1,44,000 - ₹ 1,80,000 per yearWe are looking for a capable and friendly front office assistant(Ladies) to work at our hotel . In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies.To ensure success, front office assistants should possess experience in office administration and...
-
Front Office Manager
2 weeks ago
Cochin, Kerala, India Brainwire Analytics Full time ₹ 3,00,000 - ₹ 4,20,000 per yearWe are looking for a smart and motivated Front Office Manager with excellent communication skills to manage our front office operations efficiently. The ideal candidate will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience.Key Responsibilities:Greet and assist clients, visitors, and staff...
-
Front Office Executive
6 days ago
Cochin, Kerala, India CHAKIAT AGENCIES PRIVATE LTD Full time ₹ 2,40,000 - ₹ 3,60,000 per yearMinimum 5 years' experience in Front office (Female )Front office management / ushering in guests / Courier / air and hotel bookings/ Letter typing/ filing/ managing stationery/ housekeeping of the office & premises( including care takers), managing the cafeteria, organizing events in the office and also assist HR when required.Good in English communication...