Front Office Assistant
6 days ago
Job Summary:
The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.
Key Responsibilities:
- Greet guests courteously upon arrival and assist with check-in and check-out procedures.
- Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS).
- Handle telephone calls, emails, and guest inquiries promptly and professionally.
- Ensure accurate billing and payment collection in compliance with hotel procedures.
- Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions.
- Handle guest complaints and resolve issues effectively, escalating to supervisors when required.
- Coordinate with housekeeping, F&B, and other departments for smooth guest services.
- Monitor the lobby area to ensure cleanliness, order, and guest comfort.
- Maintain confidentiality of guest information and adhere to hotel policies on data protection.
- Assist in upselling hotel facilities and services to maximize revenue.
- Prepare and maintain required reports, records, and logs as per front office standards.
Qualifications & Skills:
- Graduate/Diploma in Hotel Management or related field preferred.
- Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.
- Excellent communication skills in English (knowledge of other languages is an added advantage).
- Strong interpersonal and guest service skills.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to work under pressure and in rotating shifts.
- Presentable, well-groomed, and professional appearance.
Key Attributes:
- Guest-oriented and service-minded.
- Positive attitude and team player.
- Problem-solving and conflict resolution skills.
- Attention to detail with strong organizational ability.
- Flexibility to work in shifts, weekends, and holidays.
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
Work Location: In person
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