Manager - Renewals

Career OpportunitiesPositionManager – Audit, Compliance & Risk management in Renewals and persistencyNo. of Positions1DepartmentOperations- Renewals & persistencyFunctionCRTReporting toChief Manager- Audit, Compliance & Risk management – Renewals & persistency Band4BLocation90C, GurgaonLast Date of SubmissionJob Summary:Overall responsibility of Audit and compliance for Customer Retention – Communication, Payments & Journey FlowsAlso Setting up SIC's & governance dashboards for customer touchpoints & deliveriesFocus on regular audits, risk assessment and identify potential compliance issues. Investigate compliance violations & report findings to management. Lead the EWG & MRC for process gaps. Attention to details and ability to work independently and manage multiple buckets.This role will be at the forefront of executing to the strategic initiatives, change management, process improvement, creating new processes, new system enhancements, audit outcomes & observation closures along with data governance which enhance customer/seller experience significantly resulting in better business outcomes.Key ResponsibilitiesAudit and compliance –  40%Carrying /conducting out independent and in-depth Audit compliance reviews for Payments, Communication & surrender processesReporting out key outcomes on monthly basis along with preventive and corrective steps on key critical points.Manage Operational Loss Database for the respective functionEnsuring monthly compliances to IRDAI reporting & COMSPerform periodic testing on control efficacy for controls deployed for material risksMonitoring all CRT Journeys and Identify any gaps in operational processes by performing impact assessments.Formulating process of tracking and closing compliance & open issues by close looping with with respective process owners.Reporting key compliance outages in management committees viz EWG & ORG.Communication & Payments –  40%Creation of SIC's and tracking intent base and report errorsProcess Improvement after taking feedback from distribution/stakeholders.Aiding the automation of critical work flowsAnalyze data to establish the problem RCA and report on efficacy of implemented solutions.Collaborate with IT for any enhancement/Updation.Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within departmentCollaborate with various stake holders like Enterprise Risk and IT team to ensure timely delivery of and completion of various initiativesConsistent follow up on initiatives launched to ensure 100% desired outcomeProject Management – 20%Process re-engineering  to fix gaps highlighted/identified through/by customer/agent/distribution feedbackDeploying need based customer/distribution communicationEnsuring compliance to the applicable regulation;Ensuring regular review and governance mechanism with key stakeholdersMeasure of Success:Audit and complianceAudit rating > 2 and going for 1.Number of process improvement initiatives takenAutomation of check points to ensure process health in placeTimely completion of the review plan & risk assessment , Key risk identified & mitigation plan developedTimely updation of new regulatory task in COMs  Customer communication & PaymentsSuccessful implementation SIC's and monitoringEfficiency in trackingCross functional CoordinationRisk free process across CRTMust have a minimum of 2-5 years of experience in project/ program management. Knowledge/ Understanding of risk managementExcellent in communication, document creation and presentationGood PR skills and able to get the work done from other depts.Growth mindset and self-motivatedDesired qualifications and experience:Graduate/PG in Management preferredMust have a minimum of 4-5 years experience, of which at least 2-3 years should have been spent in Operations and / or Customer ServiceExperience of managing Operational risk, audit, governanceShould have understanding of payments, automation, digital solutions, operational challenges and associated risks Should have held a managerial position for at least 2 yearsSkills:Sound Knowledge of front end Operations Model. Very Strong communication skills: Ability to express ideas clearly and persuasively. Execution ability; Effectiveness in planning and organizing activities of himself and team members; exceptional energy, drive and People Management SkillsCareer OpportunitiesPositionManager – Audit, Compliance & Risk management in Renewals and persistencyNo. of Positions1DepartmentOperations- Renewals & persistencyFunctionCRTReporting toChief Manager- Audit, Compliance & Risk management – Renewals & persistency Band4BLocation90C, GurgaonLast Date of SubmissionJob Summary:Overall responsibility of Audit and compliance for Customer Retention – Communication, Payments & Journey FlowsAlso Setting up SIC's & governance dashboards for customer touchpoints & deliveriesFocus on regular audits, risk assessment and identify potential compliance issues. Investigate compliance violations & report findings to management. Lead the EWG & MRC for process gaps. Attention to details and ability to work independently and manage multiple buckets.This role will be at the forefront of executing to the strategic initiatives, change management, process improvement, creating new processes, new system enhancements, audit outcomes & observation closures along with data governance which enhance customer/seller experience significantly resulting in better business outcomes.Key ResponsibilitiesAudit and compliance –  40%Carrying /conducting out independent and in-depth Audit compliance reviews for Payments, Communication & surrender processesReporting out key outcomes on monthly basis along with preventive and corrective steps on key critical points.Manage Operational Loss Database for the respective functionEnsuring monthly compliances to IRDAI reporting & COMSPerform periodic testing on control efficacy for controls deployed for material risksMonitoring all CRT Journeys and Identify any gaps in operational processes by performing impact assessments.Formulating process of tracking and closing compliance & open issues by close looping with with respective process owners.Reporting key compliance outages in management committees viz EWG & ORG.Communication & Payments –  40%Creation of SIC's and tracking intent base and report errorsProcess Improvement after taking feedback from distribution/stakeholders.Aiding the automation of critical work flowsAnalyze data to establish the problem RCA and report on efficacy of implemented solutions.Collaborate with IT for any enhancement/Updation.Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within departmentCollaborate with various stake holders like Enterprise Risk and IT team to ensure timely delivery of and completion of various initiativesConsistent follow up on initiatives launched to ensure 100% desired outcomeProject Management – 20%Process re-engineering  to fix gaps highlighted/identified through/by customer/agent/distribution feedbackDeploying need based customer/distribution communicationEnsuring compliance to the applicable regulation;Ensuring regular review and governance mechanism with key stakeholdersMeasure of Success:Audit and complianceAudit rating > 2 and going for 1.Number of process improvement initiatives takenAutomation of check points to ensure process health in placeTimely completion of the review plan & risk assessment , Key risk identified & mitigation plan developedTimely updation of new regulatory task in COMs  Customer communication & PaymentsSuccessful implementation SIC's and monitoringEfficiency in trackingCross functional CoordinationRisk free process across CRTMust have a minimum of 2-5 years of experience in project/ program management. Knowledge/ Understanding of risk managementExcellent in communication, document creation and presentationGood PR skills and able to get the work done from other depts.Growth mindset and self-motivatedDesired qualifications and experience:Graduate/PG in Management preferredMust have a minimum of 4-5 years experience, of which at least 2-3 years should have been spent in Operations and / or Customer ServiceExperience of managing Operational risk, audit, governanceShould have understanding of payments, automation, digital solutions, operational challenges and associated risks Should have held a managerial position for at least 2 yearsSkills:Sound Knowledge of front end Operations Model. Very Strong communication skills: Ability to express ideas clearly and persuasively. Execution ability; Effectiveness in planning and organizing activities of himself and team members; exceptional energy, drive and People Management Skills