Jr. CRM Implementation Expert

1 week ago


Dombivli, Maharashtra, India edge CRM - Your Strategic Growth Partner. Full time

CRM Implementation Manager – (0-2 yr of experience)

The implementation manager takes care of the end-to-end implementation of the edge CRM. This role is purely customer-facing. Customer satisfaction and project closure are the two most important aspects of this role.

Responsibilities

  • Facilitating Kickstart meetings for edge CRM implementations.
  • Training of edge CRM users.
  • Submitting implementation deliverables and ensuring that they adhere to quality standards.
  • To make sure features are getting delivered on time with 100% quality by coordinating with product engineering team and product implementation team.
  • Establishing effective implementation communication plans and ensuring their execution.
  • Identifying and developing new opportunities with clients.
  • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
  • Conducting post-implementation evaluation and identifying successful and unsuccessful implementation elements.
  • Report and escalate to management as needed.
  • Create and maintain comprehensive implementation documentation.
  • Gathering requirements for customization and understanding the underlying problem statements.
  • Providing solutions to end users for their queries

Qualifications

  • A bachelor's degree or master's degree in a related field.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills
  • Budget management experience.
  • Proven experience in project management.
  • Ability to lead project teams of various sizes and see them through to completion.
  • Good MS excel knowledge


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