Customer Support Complex

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website

The position / About the Job:

Responsible for executing and monitor the Order to Invoice process for Standard Orders, from order acceptance to final delivery and invoicing. The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey. The role will involve customer liaison, and the position will be based in Pune.

Key Tasks and responsibilities:

Standard / Complex orders Execution:

• Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
• Place orders with internal factories and external suppliers.
• Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentation and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing once delivery obligations are met and submission of supporting documents as per PO requirements
• Ensure customers are always informed of the order status and respond to customer queries promptly.
• Ensure compliance with standard business processes throughout order execution process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stakeholders within and outside theorganization
• Should be able to work under pressure, collaborate with different stakeholders and prioritize customer needs according to changing business objectives.
• Ensure internal compliance process - Reviewing customer's Purchase order and our offer to check and find if any gap or non-compliance.
• Being the single point of contact with the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stakeholders.
• Updating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well.
• Preparation and submission of Letter of credit documents.

Project Orders: Supporting Project Engineers and Project Managers

• Understanding project requirements and completing all duties assigned by the Project Manager.
• Raising concerns and making suggestions for improvement where appropriate.
• Documentation control - transmittal and uploading on customer's portal.
• Invoicing and submission of supporting documents for payments.
• Handling Logistics / order administration.
• Final documentation submission and order close outs as per customer's requirements.
• Preparation and submission of Letter of credit documents.

Competencies/ Profile:

• Strong customer service orientation and sense of urgency

• Savvy in using digital tools and date interpretation

• Self-Organized.

• Good communication and interpersonal skills; ability to express ideas clearly both in

written and verbal formats.

• Organized, methodical and ability to solve problems.

• Proactive and has courage to deliver good or bad news.

• Knowledge of order management, order handling & document control.

• Strong attention to detail and follow-up skillset.

• Experience in ERP

• Commercial /Incoterms knowledge

• Knowledge of handling Letter of credit, Shipping and guarantees is preferable.

• Experience in handling logistics and offering solutions for complex orders.

• Ability to prioritize and manage multiple tasks simultaneously.

• Ability and open to learn new things and adapt to new requirements.

• Ability to work as part of a team.

• Strong working knowledge of Microsoft Office and Email systems, specifically strong excel skills.

Qualifications & experience:

• Graduate/Diploma in Mechanical or Chemical Engineering.
• The ideal candidate will have minimum 4 years of experience in similar role in industrial equipment manufacturing company

Who you are?

You're innovative and solutions oriented. You're driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day. Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets. If you're also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you'll find a world of career-building opportunity.

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• It is an exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval's future success; you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.