Technical Account Manager

Company Overview:

ARCON is a globally recognized Identity-As-A-Service provider with a wealth of experience in risk management and continuous risk assessment tools committed to excellence, innovation, and security. Our award-winning solutions portfolio includes our Privileged Access Management (PAM) solution along with Identity and Access Management (IAM), Endpoint Privilege Management (EPM), and Cloud Governance (CIEM), among others. Our world-class training, deployment, and support help organizations optimize their experience with our solutions right from the procurement stage and configure our solutions to match all challenges to support growth and scalability. ARCON is a leading cybersecurity organization, and we pride ourselves on fostering a culture of continuous learning and professional development.

Website:

Position Overview: As a Technical Account Manager, you will be the go-to expert and trusted advisor for our clients, ensuring they get the most out of our technical products and solutions. You will play a pivotal role in establishing and nurturing relationships with clients, understanding their technical needs, and offering proactive solutions to drive their success with our products. Your deep technical knowledge, coupled with excellent communication skills, will make you the critical link between our clients and our internal teams.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for all technical aspects of the customer relationship, ensuring excellent service and client satisfaction. Will include visiting clients frequently & maintaining relationship

• Solution Implementation & Optimization: Work with clients to ensure our solutions are effectively implemented, integrated, and optimized to meet their needs.

• Proactive Support: Provide proactive, hands-on technical guidance, troubleshoot issues, and develop tailored solutions to address client challenges.

• Technical Consultation: Advise clients on best practices and offer technical solutions to enhance their use of our products (including PAM, SCM, and UBA).

• Stakeholder Management: Coordinate with internal teams (engineering, product management, support, etc.) to address customer needs and align solutions with client objectives. Manage expectations and communications with key stakeholders, ensuring all parties are informed of project status, potential issues, and solutions. Build trust with both technical and non-technical stakeholders, managing both tactical and strategic conversations.

• Understanding training gaps if required by client

• Business Growth: Identify opportunities to expand the use of our solutions within existing accounts, offering upsell and cross-sell opportunities to enhance client value.

• Continuous Improvement: Provide feedback to product and engineering teams based on client feedback and technical trends to help improve our products and services.

• Account Health Monitoring: Monitor and track account health, usage metrics, and satisfaction to identify and address any risks early.

• Workshops & Webinars: Organize and participate in client-facing workshops and webinars to deliver new features, technical insights, and foster client engagement.

• This role will include role of Presales ,resolving customer queries as well as customer management

Qualifications & Experience:

• Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (preferred).

• Experience: Minimum of 3 years of experience in a customer-facing technical role, preferably in Account Management, Technical Support, or Pre-Sales Engineering.

• Technical Expertise: Strong understanding of Privileged Access Management (PAM), Security Configuration Management (SCM), and User Behavior Analytics (UBA) products or similar security solutions.

Skills:

o Strong technical problem-solving skills.

o Experience working with enterprise IT environments, integrations, and APIs.

o Ability to explain complex technical concepts to non-technical stakeholders.

o Knowledge of security best practices and compliance requirements.

o Proficient in MS Excel, Word, and PowerPoint for documentation and reporting.

• Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and internal teams.

• Client-Centric Attitude: Strong focus on customer success and satisfaction.

• Self-Motivation & Organization: Ability to manage multiple accounts and prioritize tasks effectively.

• Travel: Willingness to travel for client meetings, workshops, and events (as needed).

Why Join Us?

• Impact: Play a crucial role in shaping client success and product adoption, helping clients unlock the full potential of our solutions.

• Growth: Work with a team of innovators and problem-solvers in a fast-paced, growing company.
• Learning: Continuous learning opportunities through training, certifications, and exposure to the latest technologies in the cybersecurity space.

• Culture: Join a collaborative, dynamic, and supportive work environment where your ideas are valued, and your success is celebrated.