Technical Account Manager

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Technical Account Manager - Mumbai

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organisations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimised for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organisations to simplify and secure their connected world. For additional information, visit  

POSITION OVERVIEW 

As a Technical Account Manager at Trend Micro, you'll be the trusted advisor and technical expert for enterprise customers. Your mission is to co-create secure, scalable solutions that improve the customer's cybersecurity posture and operational efficiency. You'll guide clients through onboarding, deployment, and optimization of Trend Micro's security platform, ensuring long-term value and satisfaction.

PRIMARY RESPONSIBILITIES 

• Act as the primary technical point of contact post-deployment for our enterprise customers.
• Provide technical account management, ensuring high customer satisfaction, retention, and referenceability.
• Work closely with customer IT and security teams to align product capabilities with business requirements and risk posture.
• Conduct root cause analysis and long-term strategic assistance to prevent incident recurrence.
• Oversee post-sales technical engagement, including configuration audits, optimization, upgrades, and architectural reviews.
• Coordinate across cross-functional teams like Product Engineering, R&D, and Sales Engineering to resolve complex issues.
• Maintain detailed documentation including troubleshooting steps, resolutions, and operational processes.
• Deliver technical workshops and share best practices to improve product adoption and maturity.
• Act as a subject matter expert (SME) on customer integrations in multi-OS and hybrid environments (Windows, Linux, Solaris, Cloud).
• Support security compliance efforts and vulnerability management discussions with customers.
• Collaborate with internal teams to enhance customer/partner experience  

Skills & Qualifications:

• 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant field.
• Proven expertise in managing complex post-sales technical issues, especially in cybersecurity domains.
• Strong knowledge of security frameworks, SIEM/SOC operations, and endpoint/network defense technologies.
• Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and network infrastructure.
• Proactive problem-solving and analytical skills, capable of performing detailed technical assessments.
• Strong interpersonal and client-facing consulting experience.
• Excellent written and verbal communication skills, including the ability to articulate complex topics simply.
• Highly process-orientated, strong in documentation and technical reporting.
• Bachelor's Degree in Engineering or equivalent is preferred.
• Technical certifications are strongly preferred (e.g., TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, Cloud Platform Certifications).
• Excellent communication skills.

Trend Micro strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity – the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. 

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.