Executive-Successfactors

4 days ago

Mumbai, Maharashtra, India Larsen & Toubro (L&T) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

  • Key Responsibilities:

    1. Module Support & Maintenance

  • Provide functional support for SuccessFactors modules including Employee Central (EC), Performance & Goals Management (PMGM), and Learning Management System (LMS).

  • Support additional HR processes such as Benefits, e-Resignation, and ongoing employee data maintenance.

  • 2. Ticket Management & Issue Resolution

  • Ensure timely resolution of Level 1 support tickets in accordance with defined SLA timelines.

  • Address user queries, troubleshoot system bugs, and respond to how-to" questions.

  • Support data uploads and minor configuration changes as required.

  • 3. Collaboration & Troubleshooting

  • Work closely with the technical team to identify, troubleshoot, and resolve daily operational issues within the SuccessFactors ecosystem.

  • 4. Testing & Quality Assurance

  • Design, execute, and document functional test scenarios to validate configurations and logic.

  • Coordinate and support User Acceptance Testing (UAT), including documentation and communication with internal customers.

  • 5. Documentation & SOPs

  • Develop and maintain comprehensive documentation including test cases, UAT scripts, Standard Operating Procedures (SOPs), and user manuals for system processes and configurations.

  • 6. Training & User Support

  • Conduct training sessions and provide hands-on support to HR users and team members on the effective use of SuccessFactors modules.

  • 7. Reporting & Analytics

  • Generate and review daily operational reports, providing timely updates to supervisors for task tracking and prioritization.

  • Prepare and submit monthly MIS reports to the designated Single Point of Contact (SPOC) for strategic and organizational reporting needs.

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