Client Onboarding Manager

About BiteSpeed

Hey there We are a
Sequoia-backed SaaS startup
building an AI-native Marketing, Support & Sales suite for
e-commerce brands.

We're currently working with
3000+ e-commerce brands
globally across 50+ countries and are fortunate to have
raised $5.5M+
along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here -
and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )

We've had some solid investors back us
(making it easier for you to stalk us since you'd do this anyway):-

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge-
  

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge-
  

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
  

About the role

We want to keep our
customers for life
. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
founder-led,
we have a track record of star reviews (which we openly brag about (****) and the envious
net negative churn
(to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
customer retention
and making them
true fans of BiteSpeed
while also
listening to customer feedback
to form a pipe of customer insights for our product team.

What you'll do

• Your core job is to
  own our customer relationships
  , make them successful and fans of BiteSpeed.

• Owning customer onboarding for Enterprise Accounts
  & giving customers a delightful
  onboarding experience.

• Tracking product adoption
  for our customers, ensuring they are getting maximum value leading to
  upsells and expansion revenue.

• Becoming a
  trusted product advisor
  for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What makes you a good fit

• You care about delivering a
  service experience that parallels a Michelin star Italian restaurant.

• You
  genuinely like helping people
  and making them successful.

• You have a
  genuine interest in conversations
  with people from different backgrounds to learn about their lives.

Salary and Location

Location:
Bangalore

Expected CTC:
We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life
-

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.

Our purpose is about why we're here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don't Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance -
  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites -
  Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership -
  All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development -
  We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.

• Salary In Advance -
  Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting
drop a personal note
with why you'd want to work with us and what makes you a good fit on

Know someone who might be a great fit?
Refer them to us
, if they end up joining we'll send you an
Apple Airpods Pro
as a gesture of thanks

For any queries feel free to write to