Deputy Manager-Branch Operation

3 days ago


Siliguri, West Bengal, India HDFC Life Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description: Branch Operations Deputy Manager/Manager

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.

Duties & Responsibilities:

  • Ensuring Quality & TAT of New Business activities
  • Monitor and maintain the quality and TAT
  • Necessary follow ups with Hub, Underwriting for policy issuance
  • Ensuring the Sigma Quality and TAT
  • Regulatory compliances for all Policy Servicing
  • Regulatory compliances and smooth processing of 'Claims'
  • Close coordination with Sales and Grievance department
  • Proper cascade & Implementation of all Policy Servicing
  • Achieve business targets on Persistency
  • Ensuring the mechanism for revival calling
  • Analysis and regular inputs to team on the persistency
  • Ensuring system up-date by team
  • Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
  • Efforts towards drive persistency and enhance productivity
  • Work closely with other functions and channel partners
  • Achieve cluster's New Business lead generation targets
  • Ensuring sound practices and adherence to lead generation process
  • Take initiatives related to revenue generation
  • Achieve business retention targets
  • Work closely with Sales & channel partners
  • Take initiatives to create awareness and help reduce all these negative cases.
  • Build knowledge and skill levels of team members

Academic Qualification:

  • Graduate/Post Graduate

Knowledge, Skills & Abilities:

  • Work Experience: 5 years' experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Required Skills:

  • Team leading experience
  • Good Communication skills
  • MS Office (Excel, PowerPoint & etc)

Regards,

Sneha Banerjee

HDFC Life-HR



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