Sr. E-commerce Manager
2 days ago
**Job Description: Client Success Manager/Ecommerce growth manager
Location: Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, with
reduced frequency post-training)]
Industry: E-commerce / Digital Marketing
Experience Level: 10-12 years
Position Overview**
We are looking for a highly motivated and experienced Client Success Manager to
join our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strong
understanding of listing optimization, digital marketing strategies, and client
management. As the main point of contact for USA-based clients, the Client Success
Manager will ensure seamless communication, timely execution of campaigns, and
the optimization of client outcomes.
Key Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for USA-based clients.
- Build and maintain strong, long-lasting relationships with clients.
- Ensure clients are fully satisfied with the services and results delivered.
- Campaign Management & Optimization:
- Oversee and manage e-commerce campaigns on Amazon, Walmart, and
other relevant platforms.
- Optimize product listings, ads, keywords, and campaigns to drive sales and
performance.
- Analyze campaign data and provide insights for improvement.
- Communication & Reporting:
- Provide regular updates to clients on campaign progress, performance, and
optimizations.
- Translate complex data insights into easy-to-understand reports for clients.
- Address client queries, resolve concerns, and ensure a smooth experience.
- Collaboration with Internal Teams:
- Work closely with internal teams to ensure alignment on campaign objectives
and deliverables.
- Act as a bridge between clients and the internal operations/marketing team to
execute plans efficiently.
- Targeted Outreach:
- Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.
- Look for potential opportunities within Amazon's internal teams or related
roles to recruit skilled professionals.
Skills & Qualifications
- 10-12 years of experience in client success, digital marketing, or e-commerce,
ideally with a focus on Amazon, Walmart.
- Proven experience in managing e-commerce campaigns, particularly in listing
optimization and advertising.
- Strong understanding of e-commerce metrics, KPIs, and ROI.
- Ability to effectively communicate and build relationships with USA-based
clients.
- Fluency in English is a must; both written and verbal communication must be
strong.
- Highly organized and able to manage multiple projects simultaneously.
- Proactive, with a solution-oriented mindset and a client-first attitude.
- Experience working in an agency setting or with large e-commerce platforms
(Amazon, Walmart, etc.) is highly preferred.
Skills: amazon,wal-mart,product listings,communication,campaigns,e-commerce
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