Presales

3 days ago


T Nagar Chennai Tamil Nadu, India Stackup Technology Solutions Pvt Ltd Full time ₹ 50,000 - ₹ 15,00,000 per year

Work locations: Chennai / Bengaluru

Candidates with Pre-sales experience with Server Hardware, Virtualization solutions ( Proxmox/ VMware / Nutanix/ Hyper-V) ,storage (SDS/CEPH) and Cloud - OpenStack is must for applying this job.

Responsibility

  • Respond and resolve customer technical queries or trouble tickets raised via inbound calls, emails, web tickets.
  • Exposure to BID Document - Understand, Spec, Participate.
  • Provide Solutions based on understanding Customer requirements.
  • Preparation of BOM, Support team to integrate and deploy.
  • Provide L1, L2 support to troubleshoot by use of domain knowledge to resolve all incident and escalated infrastructure issues.
  • Monitor performance, manage service levels and ensure to upkeep client satisfaction.
  • Testing of new features, rolling out updates, patches, bug fixes to customer infrastructure on Stacbloc platform.
  • Rolling out deployments, solutions at client locations.

Requirements

  • Knowledge on Servers, Virtualization, Cloud platforms like OpenStack, Storage, Networking.
  • Deployment, Integration, testing of Computer systems & Virtualization.
  • Skilled on installing, deploying, operating, managing Server & Client OS Windows, Linux, Virtualization.
  • Working knowledge on File CIFS / FTP / NFS & iSCSI Block storage.
  • Change management, configuration management, patch management of compute instances, storage & network.
  • Updates & upgrade of OS, applications.
  • SLA, uptime & performance management.
  • Auditing, log management
  • Proactive health checkup.
  • Security policy enforcement, incident management.
  • Certifications on IT Infrastructure would score bonus points.
  • Client management, customer service and relationship management skills.
  • Flexible, dependable, self-starter, and capable of quickly learning new products and technologies.

Job Type: Full-time

Pay: ₹500, ₹1,500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


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