Presales
3 days ago
Work locations: Chennai / Bengaluru
Candidates with Pre-sales experience with Server Hardware, Virtualization solutions ( Proxmox/ VMware / Nutanix/ Hyper-V) ,storage (SDS/CEPH) and Cloud - OpenStack is must for applying this job.
Responsibility
- Respond and resolve customer technical queries or trouble tickets raised via inbound calls, emails, web tickets.
- Exposure to BID Document - Understand, Spec, Participate.
- Provide Solutions based on understanding Customer requirements.
- Preparation of BOM, Support team to integrate and deploy.
- Provide L1, L2 support to troubleshoot by use of domain knowledge to resolve all incident and escalated infrastructure issues.
- Monitor performance, manage service levels and ensure to upkeep client satisfaction.
- Testing of new features, rolling out updates, patches, bug fixes to customer infrastructure on Stacbloc platform.
- Rolling out deployments, solutions at client locations.
Requirements
- Knowledge on Servers, Virtualization, Cloud platforms like OpenStack, Storage, Networking.
- Deployment, Integration, testing of Computer systems & Virtualization.
- Skilled on installing, deploying, operating, managing Server & Client OS Windows, Linux, Virtualization.
- Working knowledge on File CIFS / FTP / NFS & iSCSI Block storage.
- Change management, configuration management, patch management of compute instances, storage & network.
- Updates & upgrade of OS, applications.
- SLA, uptime & performance management.
- Auditing, log management
- Proactive health checkup.
- Security policy enforcement, incident management.
- Certifications on IT Infrastructure would score bonus points.
- Client management, customer service and relationship management skills.
- Flexible, dependable, self-starter, and capable of quickly learning new products and technologies.
Job Type: Full-time
Pay: ₹500, ₹1,500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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