
Logistics Executive
13 hours ago
Position:
Logistics Executive
Openings:
2
Location:
Gurugram (Onsite)
About the Role:
The Logistics Executive will be responsible for managing end-to-end logistics operations, ensuring smooth order processing, timely shipping, and accurate reporting. The role involves close coordination with partners, couriers, and internal teams to ensure service-level adherence and efficient issue resolution.
Key Responsibilities:
PO & Order Management
- Share daily purchase orders with partners and ensure timely acknowledgment.
- Escalate any delays in order processing to relevant stakeholders.
Order Tracking & Status Updates
- Monitor daily order movement and resolve last-mile delivery issues.
- Maintain and update order dashboards and MIS reports.
Courier Coordination
- Coordinate with courier partners for pickups and deliveries.
- Resolve delivery-related issues such as delays, POD (Proof of Delivery), and RTO (Return to Origin).
Self-Ship Partner Management
- Follow up with self-ship partners for timely shipping and status updates.
- Escalate delays or non-updates to the Category Team.
Escalation & Penalty Management
- Apply penalties for delayed order processing as per policy.
- Report SLA (Service Level Agreement) violations by courier partners.
Finance & Vendor Coordination
- Coordinate with the Finance Team for vendor payments, penalties, and reconciliations.
- Share operational concerns impacting finance.
Customer Service Support
- Address courier-related queries raised by Customer Service.
- Provide delivery status updates and POD as required.
Reporting & MIS
- Maintain daily, weekly, and monthly MIS reports.
- Share reports on pending, delayed, and cancelled orders with management.
Qualification & Skills required:
- Experience:
6 months – 2 years in logistics, supply chain, or operations.. - Knowledge of Excel, Google Sheets, and MIS reporting.
- Ability to manage multiple stakeholders and resolve operational issues quickly.
- Familiarity with courier processes, order tracking systems, or ERP tools is an added advantage.
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