
Helpdesk Support Engineer
5 days ago
Job Title: Associate - Helpdesk
Reporting Structure
Reports to Project Manager
Education
Bachelor's Degree in related field. Preferably BCA, MCA, BSC in IT, Computer Science, Mathematics, Statistics
Experience/ Qualifications
1 to 3 years of experience in business application technical support
Familiarity with Agile frameworks
Adept at queries, report writing and presenting findings
Up-to-date knowledge of software test design and testing methodologies
Ability to document and resolve errors
Excellent written and verbal communication skills, strong attention to detail, and stakeholder management
Proficient in Microsoft Office (Excel, Word etc.)
Industry
Preferably from a Technology, ITES, Shared Services or Banking organization
Responsibilities
Content testing / sanity – Sanity checks and comparison between the As-Is website and the Liferay site. Validation of the data migration done. Finding gaps / data or content yet to be migrated and highlighting the same to vendor team for completion.
Responding to user queries and issues.
Process Audit – Process study and gap analysis of the content update process setup by the vendor team for all different modules. Suggesting modifications to the process as required to ensure minimal errors and better turnaround time.
Content Updates Tracking – Continuous monitoring of regular (day-to-day) content update requests from different departments to vendor team. Highlighting issues and co-ordination with vendor team for issue resolution.
Status Update – Content quality checks related status updates to department on need basis (daily, weekly, etc.) Sharing reports and key charts / graphs with all relevant stakeholders.
Consult directly with end users to assess their needs.
Interpret data, analyze results, and provide ongoing reports
Train users and share lessons learnt, best practices across projects
Certifications
NA
Employment Type
All positions are on fixed term contract on a full-time basis exclusively for ReBIT, initially for a period of five years, extendable by mutual consent
Remunerations &
Perks
On Par with Industry Standards
Location
Navi Mumbai / BKC/ Fort
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