Helpdesk Engineer

3 days ago

NSM Bangalore Block I India Mr Cooper Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Helpdesk Engineer I

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible

Technical Support: Serve as the first point of contact for end-users experiencing IT issues. Respond to incoming calls, emails, and chat messages promptly and professionally.
Basic Troubleshooting: Diagnose and resolve common hardware, software, and network problems. This may include password resets, software installations, and basic connectivity issues.
Ticket Management: Create, update, and close support tickets in the helpdesk system, ensuring all interactions are accurately documented.
Knowledge Base Utilization: Use existing knowledge base articles to find solutions and contribute to its expansion by documenting new issues and resolutions.
Escalation: Recognize when an issue is beyond your scope and escalate to appropriate higher-level support teams or specialists.
User Education: Provide basic guidance to users on IT policies, procedures, and best practices.
Continuous Learning: Stay updated on new technologies and support procedures through ongoing training and self-study.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

Job Category:

Information Technology

Primary Location City:

Bengaluru

Primary Location Region:

Karnataka

Primary Location Postal Code:

Primary Location Country:

India

Additional Posting Location(s):

Chennai NSM Block 1A Experience LevelMid Level

  • Manager - IT Helpdesk

    2 weeks ago

    bangalore, India Navi Full time

    About the Team The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives. About the Role The IT Helpdesk Manager is responsible for overseeing the...

  • Manager - IT Helpdesk

    4 days ago

    bangalore district, India Navi Full time

    About the Team The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives. About the Role The IT Helpdesk Manager is responsible for overseeing the...

  • Manager - IT Helpdesk

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Navi Full time

    About the TeamThe IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.About the RoleThe IT Helpdesk Manager is responsible for overseeing the...

  • Helpdesk Engineer

    3 weeks ago

    Bangalore, Karnataka, India Millims Full time

    HelpDesk Engineer 24 7 Rotational Shifts Location Bangalore Shift Rotational Reports To HelpDesk Supervisor Transport and Food allowance Relevant experience 3 Very good communication skills Key Responsibilities Respond to user queries via email phone ticketing system or chat Handle password resets account unlocks and user access issues Triage and log all...

  • Helpdesk Support Engineer

    3 days ago

    India Reserve Bank Information Technology Private Limited (ReBIT) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Associate - HelpdeskReporting StructureReports to Project ManagerEducationBachelor's Degree in related field. Preferably BCA, MCA, BSC in IT, Computer Science, Mathematics, StatisticsExperience/ Qualifications1 to 3 years of experience in business application technical supportFamiliarity with Agile frameworksAdept at queries, report writing and...

  • L1 Helpdesk Agent

    1 week ago

    INMANBP Bangalore (INMANBP) Manyatha, India Kyndryl Solutions Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    L1 Helpdesk Agent Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...

  • (3 Days Left) IT Support Executive

    2 weeks ago

    Chennai, India SANDP Full time

    Job Description Company Description: S&P Foundation is one of the renowned real estate development companies that has been committed to delivering exceptional customer value propositions by always innovating and exploring new avenues. We design homes where beauty meets luxury. Be it our handcrafted villas or stylish apartments or residential layouts, they...

  • Engineering-L2-Bengaluru-Vice President-Help Desk User Support

    2 weeks ago

    Bengaluru, India Goldman Sachs Full time

    Job Description Job Description What We Do At Goldman Sachs, our Engineers don't just make things we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low...

  • L1 Helpdesk Agent

    2 weeks ago

    KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    L1 Helpdesk Agent Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...

  • Python L3 Support Engineer

    4 days ago

    Bengaluru, India McLaren Strategic Solutions (MSS) Full time

    Job Description Engineering Support Level 2 - Portfolio Analytics (Bengaluru | 4-10 years) The role involves providing Level 2 support for Portfolio Analytics, focusing on resolving client issues, collaborating with engineering teams, and enhancing client experience. The position requires strong technical skills in Python and API integration, along with...