Sr Support Engineer

14 hours ago

Bengaluru Karnataka India, Karnataka McLaren Strategic Solutions Full time

Role: Engineering Support Level 2 - Portfolio Analytics


Support experience preferably in 4-10 years range


Responsibilities:

  • Investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. Serve as point of escalation for support issues from Helpdesk (L1)
  • Work closely with the engineering team to drive resolution of client issues.
  • Influence and suggest improvements on roadmap for enhancing client experience, focusing on portfolio analytics.
  • Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:

• Must be comfortable coding and debugging in Python ( Java and AWS knowledge also a bonus ) , debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.

• Must have a basic knowledge of UI and API integration.

• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Bengaluru 5 days in office

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