Desktop Support Engineer

7 days ago

India Avaada Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Job Title: Desktop Support Engineer / Senior Desktop Support

Job Summary:

We are seeking an experienced Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The role requires hands-on expertise in troubleshooting, end-user support, and system administration to ensure smooth IT operations at the Nagpur location.

Key Responsibilities:

  • Provide day-to-day desktops, laptop, and peripheral support for end-users.
  • Install, configure, and troubleshoot operating systems (Windows/Linux) and applications.
  • Manage and resolve incidents related to hardware, software, printers, scanners, and network connectivity.
  • Coordinate with IT infrastructure teams for escalated issues.
  • Ensure timely updates, patches, and antivirus management.
  • Assist in asset management, software license compliance, and IT inventory.
  • Provide remote/onsite technical support to employees.
  • Document issues, resolutions, and maintain knowledge base for common problems.
  • Ensure adherence to IT security policies and data protection guidelines.

Required Skills & Qualifications:

  • Diploma / B.Tech / Graduate in Computer Science, IT, or related field.
  • Minimum 5 years of experience in desktop support or IT helpdesk.
  • Strong knowledge of Windows OS, MS Office 365, Active Directory, and basic networking.
  • Hands-on experience with hardware troubleshooting (desktops, laptops, printers, etc.).
  • Familiarity with ticketing tools and remote support applications.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.

Preferred:

  • Relevant certifications (MCSE, MCSA, CCNA, ITIL) will be an added advantage

Job Snapshot

Updated Date

Job ID

AvaadaJob794

Department

Information Technology

Location

India

Experience

3 - 5 Years

Employee Type

Permanent

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