Desktop Engineer

3 weeks ago


India, IN NAZZTEC Full time

Job Title: IT Support / Desktop & End-User Support Engineer

Location: Kamba (near Kalyan), Mumbai, Maharashtra

Experience: 1–2 Years

Shift / Timings: 8 AM – 8 PM (Onsite Support)


About the Role:

We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting, and exposure to Azure AD, Microsoft 365, and Intune/EMS environments.


Key Responsibilities:

  • Provide onsite technical support for desktops, laptops, printers, and other user devices.
  • Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity.
  • Manage and resolve incidents through ITIL-based ticketing systems.
  • Deliver L2 support for O365 and Intune/EMS across desktops and mobile devices.
  • Install, update, and troubleshoot antivirus software and endpoint security tools.
  • Support users with MS Office, Outlook, and related productivity applications.
  • Coordinate with external vendors and escalate issues when required.
  • Ensure implementation of IT best practices and compliance with global IT standards.
  • Perform O365 mailbox configuration, license management, and OneDrive administration.
  • Configure and maintain ADFS for user authentication and access control.


Skills & Qualifications:

  • 1–2 years of hands-on experience in desktop/laptop support and mobile device troubleshooting.
  • Working knowledge of Azure AD, O365, Intune/EMS, and antivirus management.
  • Familiarity with ITIL processes and ticket lifecycle management.
  • Strong coordination and vendor management abilities.
  • Excellent communication, analytical, and problem-solving skills.


Ideal Candidate:

  • Passionate about providing end-user IT support and customer satisfaction.
  • Comfortable working onsite in a dynamic, fast-paced environment.
  • Proactive in identifying issues, suggesting improvements, and delivering timely solutions.


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