EUC (VDIAVD) Specialist

Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.Work you’ll doWe are seeking a highly experienced End User Computing (EUC) Consultant with 3-7 years of experience to join our IT team. The ideal candidate will have a strong background in designing, implementing, and managing comprehensive end-user computing solutions, including virtual desktops (VDI), cloud PCs, and application delivery systems. This role requires expertise in endpoint management tools, image deployment, Microsoft Intune, Autopatch, Autopilot, device hardware management, and security practices. The EUC Consultant will work closely with the IT operations team to enhance user experience, implement best practices, and leverage emerging technologies, including automation, Copilot, and DevOps practices.Key ResponsibilitiesEnd User Computing SolutionsDesign, deploy, and manage VDI solutions (e.g., VMware Horizon, Citrix Virtual Apps and Desktops) and cloud PC environments (e.g., Microsoft Azure Virtual Desktop, AWS Workspaces).Optimize solutions for desktops, laptops, and virtual environments.Image Deployment and ManagementDevelop and maintain OS images, manage lifecycle, and ensure compatibility with end-user needs.Implement OS customization and deployment (Autopilot) using SCCM/Intune or similar tools.Ownership of Escalated Issues: Manage complex technical problems, both remotely and in person, ensuring minimal disruption.Prioritize 3rd Line Support Requests: Ensure prompt resolution of support requests with a focus on user satisfaction.Optimize User-Facing Infrastructure: Maintain and secure desktops, laptops, mobile devices, and printers for optimal performance and compliance.System Improvement Initiatives: Identify and implement system improvements in collaboration with EUC engineers and automating the infra operations using devops.Service Level Adherence: Monitor and manage IT service performance, ensuring compliance with agreed service levels.Knowledge Base Enhancement: Contribute to advanced troubleshooting techniques and best practices.Cross-Functional Collaboration: Work with other technology teams to ensure seamless integration and operation of IT services.RequirementsExperience: 3-7 years of experience in IT support or EUC roles, with a strong background in end-user device management and IT operations.User Care Skills: Provide exceptional service to end-users, including VIPs.Technical Proficiency: Proficiency in Microsoft Intune, including device enrollment, policy configuration, application deployment, and compliance management. Experience with operating systems (Windows, macOS), endpoint management tools, and virtual desktop solutions (e.g., Azure Virtual Desktop, Cloud PCs, VMware Horizon, Citrix). Experience in DevOps methodologies, automation, and copilot.Deployment: Update management, application packaging and deployment, OS customization and deploy (autopilot) using SCCM/Intune or any modern device management toolMobile Device Management: Expertise in managing Android, iOS devices securely and efficiently using MDM/MDEM.Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.Video Conferencing Support: Proven experience in managing video conferencing equipment and software like surface hub.Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.Communication Skills: Outstanding ability to interact with users at all levels, including senior executives.Emerging Technologies: Stay updated with industry best practices and implement innovative IT solutions.Qualifications: Engineering Graduate or Graduation in any stream full timeWork EnvironmentPrimarily office-based with occasional remote work option.May require occasional travel to client sites or other company locations.Preferred Location: BangaloreThis role is ideal for someone who can manage complex technical challenges, ensure optimal IT service delivery, and work collaboratively across teams to drive continuous improvement.Your role as a leaderAt Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.In addition to living our purpose, Assistant Manager/Deputy Manager across our organization:Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they makeDevelops high-performing people and teams through challenging and meaningful opportunitiesDelivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and bordersInfluences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior peopleUnderstands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and directionHow you’ll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Our purpose Deloitte is led by a purpose: To make an impact that matters.Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world