Desktop Support

3 days ago

India Allied Digital Full time

**Customer Support Engineer**

**Profile of the position**:
A Desktop Engineer specializes in troubleshooting technical issues for computer users. These issues could be either hardware or software related, and it’s the Desktop Engineer’s job to diagnose where the problem is and implement a solution for the user.

**Duties and Responsibilities**
- The Desktop Engineers will coordinate with the hardware support team for all Replacements and Repairs.
- The Desktop engineers update the Service Desk team either through phone or mail or online updating for the status of the service tickets that they are handling.
- The Desktop engineer’s front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.
- The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.
- The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can use it for subsequent tickets
- The Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues
- The Desktop engineers do a random audit on the anti-virus status on the desktops and take customary corrective action
- The Desktop engineers assist CUSTOMER in movement of the assets from one location to another
- Installation and trouble shooting skills on all Microsoft Applications and Software’s
- They install new desktops / software / hardware and peripherals and also assist in disposal of the same.
- Good Knowledge on Networking Skills

**Knowledge, Skills & Competencies**:
Hands on experience including but not limited to:

- Desktop troubleshooting and peripherals.
- Good verbal and written communication skills.
- Effective team player as well as ability to drive autonomously.

**Desired Qualification**
- Basic Education must have a minimum bachelor’s degree.
- Good Communication Skills (Written & Verbal)

**Desired Experience**

Should have 2+ yrs. of in providing Level 1 Support to all Users

Willing to work in Rotational shifts.

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