Desktop Support Engineer

1 day ago

Bengaluru India QpiAI Full time

Job Description Job Summary We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations. Key Responsibilities - Install, configure, and troubleshoot Windows, macOS, and Linux systems. - Provide Level 1 & 2 desktop and laptop support. - Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting. - Handle Active Directory / Google Workspace user account management. - Maintain IT asset inventory and ensure policy compliance. - Assist in new joiner onboarding (system setup, VPN access, etc.). - Troubleshoot network and Wi-Fi connectivity issues. - Provide remote and on-site user support. - Document issues and update the IT helpdesk system. Required Skills - Good knowledge of Windows 10/11, macOS, and basic Linux commands. - Understanding of DNS, DHCP, VPN, IP configuration. - Familiar with antivirus and system update management. - Strong troubleshooting, communication, and documentation skills. Preferred Qualifications - Degree/Diploma in Computer Science or IT. - Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or RHCSA (preferred). - Hands-on corporate IT support experience. - Experience 1-2 years.

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