Support and NOC Manager

5 hours ago

Delhi, Delhi, India RadCom Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About The Position

We are seeking a highly experienced and motivated Manager Customer Support to oversee and enhance the performance of our Network Operations Center team. The ideal candidate will be responsible for managing a team, setting and achieving customer satisfaction goals, improving service quality, and owning key support processes including outage handling, RCA preparation, and escalation management.

Requirements
  • Problem-solving: Being able to quickly identify potential issues and come up with solutions
  • Communication: Having strong verbal and written communication skills
  • Leadership: Having leadership skills and acting as a mentor to more junior teammates
  • Data analysis: Being able to interpret customer feedback and metrics to identify trends and areas for improvement
  • Minimum 10 years of experience working as a Support Team Lead or Senior Team Lead in the telecom (preferably telecom monitoring) industry.
  • B.Sc. / BA in CS, EE, Telecommunications from a recognized university.
  • Knowledge of Support and NOC process and having understanding of Escalation management.
  • Technical skills - Telecom Performance KPI's , CNF,VNF .
  • Knowledge with Unix/Linux OS, SQL knowledge
  • Tools knowledge – Grafana, Monitoring tools
  • Fluent English - Mandatory
  • Residence in Delhi - Mandatory
  • Should be able to identify and work on different issues that occur in RADCOM environment.
  • Any technical certification will be an add on.
Responsibilities
  • Managing a team: Overseeing a team of NOC support representatives
  • Setting goals: Establishing and ensuring customer satisfaction goals are met
  • Improving service: Implementing policies to improve service quality for the Team on effective Support
  • Managing complaints: Handling complaints and queries efficiently
  • Measuring customer satisfaction: Finding ways to measure customer satisfaction
  • Reporting Results: Handling Customer Support measurements and related improvements or degradation with proper justification to Management
  • Process Ownership: Owner of driving Support processes like Outage handling, RCA preparation , Lesson Learning , Escalation Management
  • Accountable for Managed Services & Problem management
  • Customer Monitoring scoping and integration with Ticketing tool and monitoring tools management
  • Ticketing tool Management : Able to take ownership of Ticketing tool and work towards its developments

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India IQ INFOTECH & CO. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Exciting Job Opportunity: NOC Engineer/Desktop Support/Customer Support – Join Our Dynamic Team Company: IQ Infotech & Co. Location: B-521, Tower B iThum Tower, Noida Sector 62 (Near Electronic City Metro Station) Job Type: Full-Time Interview Timings: 12 PM – 6 PMOffice Time - 12 PM to 8 PMWhy Join Us?IQ Infotech & Co. is a powerhouse in IT driving...

  • Team Lead

    2 weeks ago

    Delhi, Delhi, India Multiverse Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JOB DESCRIPTION Team Lead (Managed Support Services)Team lead (Managed Support Services) would be responsible for delivery of managed support services for public cloud platforms.Multiverse is a leading provider of managed support services from its shared NOC for public cloud platforms through a centralized team of support engineers which provide support to...

  • Sales Manager

    4 hours ago

    Delhi, Delhi, India LMS Full time

    Job Titles:·      Sales Manager·      Business Development Manager·      Carrier Relations Manager·      Routing ManagerEach of these roles plays a distinct but interconnected part in scaling our international messaging portfolio. The ideal candidates will bring domain knowledge, data fluency, executional rigor, and a passion for...

  • Advance System Administrator

    1 week ago

    Delhi, Delhi, India IT BY DESIGN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIT By Design has been the trusted growth partner for MSPs for over 20 years. We help businesses scale profitably through dedicated engineers, always-on infrastructure management, and practical AI solutions. Our core services include Dedicated Engineers, 24x7x365 Infrastructure Management Support, and AI solutions designed for real ROI....

  • NOC Operations Engineer

    7 hours ago

    Delhi, Delhi, India RadCom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The PositionRADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network...

  • Facility Manager

    2 days ago

    Delhi, Delhi, India ES Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage facilities, property, vendors & budgets* Ensure compliance with safety standards* Oversee facility operations & recovery processes* Prepare quotations & manage recoveriesHealth insurance

  • Associate System Engineer

    2 weeks ago

    Delhi, Delhi, India ProVal Technologies Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company Description Company Profile :  ProVal Technologies is a master managed services provider (MSP). Our forte is managed services, and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology...

  • Mall Head

    4 hours ago

    Delhi, Delhi, India Taneja Developers & Infrastructure Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesResponsible for the entire mall management, leasing & marketing, Event organization, branding & selling rental space, kiosk leasing in mall, security & housekeeping management.Ensuring, that mall occupants are adhere with guide line decided by the managementAnalysing market scenario & preparing area statement, rent Performa, Zoning,...

  • General Manager Operations

    1 week ago

    Delhi, Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    General Manager – OperationsLocation:New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type:Full-TimeExperience Level:Senior ManagementLicense Required:Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From flight...

  • Liasioning Manager

    2 weeks ago

    Delhi, Delhi, India Atiya Herbs Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Liaising ManagerLocation: [Karol Bagh, Delhi]Experience Required: 5+ yearsEmployment Type: Full-TimeJob Summary:We are looking for an experienced and well-connected Liaising Officer who will be responsible for handling all government liaison activities, statutory compliance, and internal risk management including fraud detection. The ideal...