National Training Manager

4 days ago


Mumbai, Maharashtra, India MacV Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Retail Training Manager

Location: Mumbai

Reports To: Sales Head

CTC: Upto Rs 8 LPA

Company Description

MacV by McPherson & Valentine is a fashion & lifestyle brand, well known for stylish eyewear. With roots in Scotland, MacV has successfully completed 10 years in India and has a presence in over 100+ leading shopping malls & airports across the country.

Role Description

We're looking for a dynamic
Retail Trainer
to drive learning and development across our growing eyewear brand
MacV
(Quiosco Retail India Pvt. Ltd.). In this role, you'll be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on
sales performance, customer experience, product knowledge
, and
operational efficiency
—across both
offline retail stores
and
online support teams
.

Key Responsibilities:

Design and deliver training programs focused on:-

  • Product knowledge (Eyewear, Accessories)
  • Customer service & experience
  • Sales techniques and upselling

Conduct
in-person and virtual training sessions
for retail staff, team leaders, and support roles.

Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.

Support
new store openings
and
new hire onboarding
with structured training rollouts.

Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.

Develop digital training content (videos, decks, quizzes) for scalable learning.

Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance.

Stay updated on eyewear trends, customer behavior insights, and retail innovations.

Requirements:

  • Minimum 2-3
    years of experience
    in training, preferably in
    retail, eyewear, fashion, lifestyle
    , or
    e-commerce
    .
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with
    virtual training tools
    , LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.


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