Team Lead Collection
3 days ago
Job Title: Collections Executive Lead – Finance Department
Experience Required: 3–6 Years
Location: Kudlu Gate, Bangalore
Department: Finance
Company: Clinilaunch Research Institute
About Clinilaunch Research Institute
Clinilaunch Research Institute is a leading EdTech organization delivering specialized training in clinical research, healthcare, and life sciences. We are committed to shaping the careers of students and professionals by providing industry-relevant and accessible education.
Job Overview
We are looking for a proactive and experienced
Collections Executive Lead
to take ownership of the student fee collection process. This role involves direct follow-ups, coordination with payment partners, and leading a small collections team to meet recovery targets. While the position is focused on the EdTech domain, candidates with a background in
e-commerce collections
are also welcome to apply.
Key Responsibilities
- Lead and manage the
collections team
to ensure timely and efficient fee recovery from students and learners. - Set daily/weekly collection targets and guide the team to achieve individual and group goals.
- Conduct performance reviews, coach team members, and drive a high-performance culture.
- Personally handle escalated cases and difficult payment follow-ups.
- Coordinate with
payment gateways and partners
such as
Razorpay, PayU, Instamojo, Jodo
, etc., for transaction tracking and resolution. - Monitor and manage EMI-based collection schedules and ensure timely follow-ups.
- Maintain and oversee accurate records of payment history, communication logs, and recovery actions.
- Generate detailed reports on team performance, collection status, and outstanding dues.
- Collaborate with internal departments like sales, support, and finance to resolve billing issues.
- Recommend and implement process improvements to enhance collection efficiency and compliance.
Required Skills & Experience
- 3–6 years
of experience in collections, with at least
1–2 years in a team lead or supervisory role
. - Prior experience in
EdTech collections
is preferred;
e-commerce collections experience
is also acceptable. - Strong people management skills, with the ability to train, guide, and motivate a team.
- Hands-on experience with payment tracking tools, reconciliation platforms, and Excel.
- Familiarity with
EMI collection processes
, especially through platforms like Jodo. - Excellent communication, leadership, and conflict-resolution skills.
- Bachelor's degree in Finance, Commerce, Business Administration, or a related field.
Preferred Skills
- Experience with performance monitoring and collection KPI dashboards.
- Strong analytical and problem-solving abilities to optimize team outcomes.
- Familiarity with CRM and ERP tools used in the finance or education sector.
-
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