team lead

2 weeks ago

Bengaluru, Karnataka, India CRED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

what is CRED?

CRED is an exclusive community for India's most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.

CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception.

to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here's a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better. here's what will be in store for you at CRED once you join the team.

what you will do:
  • strategy planning & execution:
  • develop and implement new & effective collection strategies for early stage delinquent users while keeping in mind the quality and CSAT impacts
  • work with risk and front-end collection team for implementation of  better calling campaigns duly aligned with the organization goals and compliance benchmarks
  • own and create dial out strategies, floor mobility strategies and prioritization frameworks based on portfolio segments
  • manage cost of collections in a tight budget to ensure the P&L becomes profitable
  • examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans
  • be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
  • team management:
  • ensure to have a highly customer centric collection team who regularly achieve their collection targets and KPIs
  • develop and execute operations plan for the tele-calling sites
  • take initiatives to innovate tele-calling structures with an intent to create a sharply focused state of the art framework
  • provide and facilitate relevant development models for team members which would be essential to deliver as per expectation
  • frequent performance reviews and monitoring of team members
  • has managed big teams size; 100 would be preferred.
  • process management & reporting:
  • end to end process management encompassing all aspects of compliance, quality & training.
  • generate, analyze & share regular reports on team performance, collection intensity and outcomes including but not restricted to market trend analysis and reports
  • present derived insights and recommendations for ongoing improvement
you should apply if you have:
  • possess minimum 3-4  years of tele-calling collection experience in financial services
  • possess at least  1 year of experience in fintech collection space
  • hold the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concern
  • possess exceptional analytical, problem solving and research skills and resource knowledge
  • have the ability to manage large teams with approach to coaching and training your team members
  • have a clear eye to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product

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