Chief Manager

2 weeks ago

Gurgaon, Haryana, India Axis Max Life Insurance Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JOB SUMMARYThe key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.KEY RESPONSIBILITIESRelationship ManagementStrengthening relationship with regular engagement with distribution headsEngage regularly to monitor and improve performance.Managing New businessResponsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targetsDriving WIP clearance through hub teams to clear field WIP on daily basis for issuanceRegular Governance calls with HUBs teams.Responsible for end-to-end WIP managementIdentify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partnerData and ReportingDelivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvementEnabling and supporting distribution with various data sets, reports and dashboardsWorking closely with internal departments on reports automation agendaCreating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.Control and monitor process and ensure compliance with AxisMaxlife and IRDAI normsEnsure maintenance and updating of SOPs and 4 sheeter'sDocument and control changes in existing processesEnsure all Service request are processed as per defined SLAsProjects and continuous improvement and driving and participating in functional and cross functional areasConduct benchmarking internally and externally to establish best in class delivery/quality standardsRolling out new guidelines for distribution adherenceManage peopleDevelop team members to perform effectively and efficientlyMeasures of SuccessMonthly/Regular governance / engagements with Distribution leaders / HeadPublishing Monthly Issuance Dashboard /ScorecardDriving Operational efficiencies with Distribution team92%% M0 Issuance94% M2 IssuanceFTR of 85%Drive customer satisfaction through resolution of escalations and requests with TATof projects completed - Complete 1 Green/Black belt project for the yearTalent retention, >10% attrition for G2M2abvAccurate reconciliation of business data / reportsUser friendly customization of analytical report.Number of Initiatives deployed to bring in process improvementsEffective alignment across departments with minimal escalationsDesired qualification and experienceGraduate / Post Graduate in ManagementMust have a minimum of 10+ years of experience,5 years in relationship management and Banca operations managementSound Knowledge of Bancassurance or Banking Operations Model & specifically operations processesGood communication & analytical skillsStrong data skills and solution centric approachCustomer centric approachProcess documentation and systems approachComputer skills in using databases and office management software including spreadsheets/presentation skillsTeam management and strong relationship skills

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