Service Desk Specialist

3 days ago

INDIA MUMBAI BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Remote Desktop Support

Area(s) of responsibility

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Job Title: Service Desk Specialist

Job Qualification / Requirements:


• Candidate must have knowledge on English Language, 5 Years of experience with good communication in English Language and technical skills on windows desktop platform.

• 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)

• Responding to client support requests and contacting User to find out the nature of the problem.

• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.

• Escalating software and other application issues to the subject teams.

• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.

• OS/ Office/ basic system application/Anti-Virus client support.

• Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.

• Strong experience & Knowledge of ITIL Process.

• Strong experience & Knowledge of MIM.

Additional
 Installed, modified, and made minor repairs to computer hardware and software systems.
 Understood VPN configuration and mobile device security protocols to ensure data protection.
 Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
 Consulted with users to determine steps and procedures taken to identify and resolve the problem.
 Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
 Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
Strong technical Background with Excellent Communication Skills.

Experience LevelMid Level

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