Service Desk Specialist

3 days ago

INDIA MUMBAI BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Service Desk

Area(s) of responsibility

Service Desk Specialist

5-8 Years

24/7 Operations- Rotational Shift & week Offs

  • Candidate must have knowledge on English Language, 5 Years of experience with good communication in English Language and technical skills on windows desktop platform.
  • 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
  • Responding to client support requests and contacting User to find out the nature of the problem.
  • Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
  • Escalating software and other application issues to the subject teams.
  • Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
  • OS/ Office/ basic system application/Anti-Virus client support.
  • Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
  • Strong experience & Knowledge of ITIL Process.
  • Strong experience & Knowledge of MIM.

Additional

  • Installed, modified, and made minor repairs to computer hardware and software systems.
  • Understood VPN configuration and mobile device security protocols to ensure data protection.
  • Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
  • Consulted with users to determine steps and procedures taken to identify and resolve the problem.
  • Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
  • Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.

Strong technical Background with Excellent Communication Skills.

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