Service Desk Specialist

20 hours ago

INDIA PUNE BIRLASOFT OFFICE HINJAWADI IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Service Desk - Enlish

Area(s) of responsibility

Service Desk Specialist

5-8 Years

24/7 Operations- Rotational Shift & week Offs

  • Candidate must have knowledge on English Language, 5 Years of experience with good communication in English Language and technical skills on windows desktop platform.
  • 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
  • Responding to client support requests and contacting User to find out the nature of the problem.
  • Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
  • Escalating software and other application issues to the subject teams.
  • Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
  • OS/ Office/ basic system application/Anti-Virus client support.
  • Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
  • Strong experience & Knowledge of ITIL Process.
  • Strong experience & Knowledge of MIM.

Additional

  • Installed, modified, and made minor repairs to computer hardware and software systems.
  • Understood VPN configuration and mobile device security protocols to ensure data protection.
  • Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
  • Consulted with users to determine steps and procedures taken to identify and resolve the problem.
  • Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
  • Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.

Strong technical Background with Excellent Communication Skills.

  • Service Desk Specialist

    3 days ago

    INDIA - MUMBAI - BIRLASOFT OFFICE, IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Desk Area(s) of responsibility Service Desk Specialist 5-8 Years 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5 Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and...

  • Service Desk Specialist

    3 days ago

    INDIA - MUMBAI - BIRLASOFT OFFICE, IN Birlasoft Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Remote Desktop Support Area(s) of responsibility About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of...

  • Service Desk Specialist

    2 weeks ago

    Hinjawadi, India Birlasoft Full time

    Country/Region: IN Requisition ID: 29138 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI Title: Service Desk Specialist Description: About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and...

  • Service Desk Specialist

    6 days ago

    Hinjawadi, Pune, Maharashtra, India Birlasoft Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Country/Region: INRequisition ID: 29138Work Model:Position Type:Salary Range:Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADITitle: Service Desk SpecialistDescription:About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design...

  • Service Desk Specialist

    5 days ago

    Pune, India Tata Consultancy Services Full time

    *Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs.*Location of Requirement :Pune/Kochi*Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

  • Service Desk Specialist

    5 days ago

    Pune, India Tata Consultancy Services Full time

    *Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...

  • Service Desk

    3 days ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 29135 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Service Desk**: - Description: **Area(s) of responsibility**: **Service Desk Specialist** **5-8 Years** **24/7 Operations - Rotational Shift & week Offs** - 24/7 Support Model (L2- Remotely End...

  • Service Desk Specialist

    5 days ago

    pune, India Tata Consultancy Services Full time

    *Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

  • Service Desk Specialist

    6 days ago

    Pune, India Tata Consultancy Services Full time

    *Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

  • Service Desk Specialist

    4 days ago

    Pune, India Tata Consultancy Services Full time

    *Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...