PEGA Support Engineer
3 days ago
Know more about MGS:
Job Title: PEGA Support Engineer
Location: Ghansoli
Experience: 3 - 7 Years (Overall) / 2- 4 Years (Relevant)
Employment Type: Full-Time
Timing: 9.30 AM to 6.15 PM (IST)
Job Summary
We are seeking a proactive and detail oriented PEGA Support Engineer to join our dynamic team. The ideal candidate will have 2+ years of hands-on experience in PEGA support and troubleshooting, with a strong understanding of PEGA architecture and application behavior.
Key Responsibilities
- Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment.
- Monitor application performance and system health using tools like PDC, logs.
- Investigate and troubleshoot issues related to case flows, rule execution, integrations, and UI behavior.
- Collaborate with Development and QA teams to escalate and resolve complex issues.
- Document support procedures, known issues, and resolutions in the knowledge base.
- Assist in deployment validation, smoke testing, and post-release monitoring.
- Participate in root cause analysis and contribute to continuous improvement efforts.
- Ensure compliance with SLAs, security policies, and audit requirements.
- Communicate effectively with stakeholders and end users to provide timely updates and solutions.
Required Skills & Qualifications
- Bachelors degree in Computer Science, Information Technology, or related field.
- Minimum 2 + years of experience in PEGA support.
- PEGA CSA Certification.
- Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
- Experience in troubleshooting PEGA applications, logs, and performance issues.
- Familiarity with incident management tools (e.g., ServiceNow, JIRA).
- Excellent communication and analytical skills.
- Ability to work independently and in a team-oriented environment.
Good to Have
- Experience with PEGA CLM/KYC frameworks
- Knowledge of financial services domain and regulatory compliance
- Exposure to PEGA Deployment Manager, DevOps tools and CI/CD pipelines
- Exposure to PEGA Diagnostic Cloud
- PEGA CSSA certification
Interested cans hare the updated cv in
Subject line :- Pega Support engineer
Preferred candidates from Mumbai under 20 kilometers
Mizuho Global Services India Pvt. Ltd,
11th Floor, Q2 Building Aurum Q Park, Gen 4/1,
Ttc, Thane Belapur Road, MIDC Industrial Area,
Ghansoli, Navi Mumbai
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