PEGA Support Engineer

19 hours ago

Navi Mumbai, Maharashtra, India Mizuho Global Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Know more about MGS:

Job Title: PEGA Support Engineer

Location: Ghansoli

Experience: 3 - 7 Years (Overall) / 2- 4 Years (Relevant)

Employment Type: Full-Time

Timing: 9.30 AM to 6.15 PM (IST)

Job Summary

We are seeking a proactive and detail oriented PEGA Support Engineer to join our dynamic team. The ideal candidate will have 2+ years of hands-on experience in PEGA support and troubleshooting, with a strong understanding of PEGA architecture and application behavior.

Key Responsibilities

  • Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment.
  • Monitor application performance and system health using tools like PDC, logs.
  • Investigate and troubleshoot issues related to case flows, rule execution, integrations, and UI behavior.
  • Collaborate with Development and QA teams to escalate and resolve complex issues.
  • Document support procedures, known issues, and resolutions in the knowledge base.
  • Assist in deployment validation, smoke testing, and post-release monitoring.
  • Participate in root cause analysis and contribute to continuous improvement efforts.
  • Ensure compliance with SLAs, security policies, and audit requirements.
  • Communicate effectively with stakeholders and end users to provide timely updates and solutions.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • Minimum 2 + years of experience in PEGA support.
  • PEGA CSA Certification.
  • Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
  • Experience in troubleshooting PEGA applications, logs, and performance issues.
  • Familiarity with incident management tools (e.g., ServiceNow, JIRA).
  • Excellent communication and analytical skills.
  • Ability to work independently and in a team-oriented environment.

Good to Have

  • Experience with PEGA CLM/KYC frameworks
  • Knowledge of financial services domain and regulatory compliance
  • Exposure to PEGA Deployment Manager, DevOps tools and CI/CD pipelines
  • Exposure to PEGA Diagnostic Cloud
  • PEGA CSSA certification

Interested cans hare the updated cv in

Subject line :- Pega Support engineer

Preferred candidates from Mumbai under 20 kilometers

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai

  • Lead Pega Support Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Mizuho Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Mizuho Global Services Pvt Ltd (MGS)is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and...

  • Hiring For PEGA Support Engineer

    2 days ago

    Mumbai, Maharashtra, India Kaivale It Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    2 + years of experience in PEGA supportStrong understanding of PEGA PRPC architecture, case management, and rule resolution.Experience in troubleshooting PEGA applications, logs, and performance issues. Experience with PEGA CLM/KYC frameworks.

  • Lead Pega System Architect

    4 days ago

    Mumbai, Maharashtra, India Bits In Glass Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Exp Required : 8 yrs. Location : Pune / Mohali / Hyderabad. About The Role : As a Pega Lead System Architect, you will be responsible for leading the design and development of Pega applications, ensuring that best practices are followed throughout the development process. You will collaborate with cross-functional teams to deliver high-quality solutions that...

  • Support Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India Celebal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Support Engineer - Data Engineering & Workflow MonitoringLocation: Navi MumbaiDuration: FulltimeRole Overview:We are seeking a proactive and detail-oriented Support Engineer to join our Mumbai team. The ideal candidate will be responsible for monitoring data workflows, debugging pipelines, and ensuring timely resolution of issues. This role...

  • Software Engineer II A

    4 weeks ago

    Mumbai, Maharashtra, India Bank of America Full time

    Job DescriptionJob Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a...

  • Desktop Support Engineer

    2 days ago

    Navi Mumbai, Maharashtra, India FocusR Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionFocusR Consultancy and Technologies Private Limited is an ERP consulting company that specializes in delivering top-notch technology solutions and consultation. The company is an authorized partner of Oracle and SAP, with a team of like-minded individuals experienced in ERP consulting, product development, AI, and ML. FocusR aims to help...

  • Network Support Engineer

    3 days ago

    Navi Mumbai, Maharashtra, India Genxhire Services Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesJob Title: Network Support Engineer (IP/Ethernet)An ideal candidate will be the one working on MPLS troubleshooting with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshootingKeywords – MPLS, BGP, SDWan, fault, troubleshootingHands-on experience with Juniper /Cisco/Nokia/ Accedian/ Ciena.Look...

  • Support Engineer 1

    2 weeks ago

    Navi Mumbai, Maharashtra, India Think 360 Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesProvide L1 to L3 technical support.Monitor production jobs (PySpark pipelines, PostgreSQL & ClickHouse data dumps) and ensure SLA compliance.Diagnose and troubleshoot issues ranging from basic application queries to deeper system-level incidents.Escalate complex issues to engineering teams with proper documentation and logs.Work...

  • Support Engineer

    12 hours ago

    Navi Mumbai, Maharashtra, India QualityKiosk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Capital MarketsNavi MumbaiPosted On01 Sep 2025End Date31 Oct 2025Required Experience5 - 9 YearsBasic SectionNo. Of Openings0DesignationAdministrative SupervisorClosing Date31 Oct 2025OrganisationalMainBUEQPMSub BUCapital MarketsParentCCCOGSCostCenterCOGSLegal EntityQualityKiosk Technologies Private LimitedLegal Entity LocationNavi...

  • Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...