Lead - Desktop Engineer

Chennai, Tamil Nadu, India

Department

Remote Help Desk Support

Job posted on

Oct 14, 2025

Employment type

Full Time Employee

We are seeking a highly skilled and experienced Lead, End User Engineering, to manage and evolve our end-user computing environment. This role is a blend of hands-on technical expertise, strategic leadership, and project management. The successful candidate will be a subject matter expert in Microsoft 365, Microsoft Intune, Active Directory (on-prem and Azure AD/Entra ID), Azure Virtual Desktop (AVD), Point, and Exchange. This role will lead a team of engineers, setting technical direction, ensuring service excellence, and driving the adoption of modern workplace technologies to enhance productivity and security.

Core Responsibilities

Strategic Leadership and Management:

Lead, mentor, and manage a team of End User Engineering specialists, fostering a culture of technical excellence, continuous improvement, and collaboration.

Develop and execute the roadmap for the end-user computing environment, aligning it with overall business and IT strategy.

Oversee the full lifecycle of end-user technologies, from research and design to implementation, maintenance, and retirement.

Act as the final point of escalation for complex technical issues, providing expert-level troubleshooting and problem resolution.

Microsoft 365 & Intune Administration:

Serve as the technical lead for all Microsoft 365 services, including Exchange Online, Point Online, Teams, and OneDrive for Business.

Design, implement, and manage Microsoft Intune policies for device management (MDM), application management (MAM), and endpoint security across Windows, macOS, and mobile devices.

Develop and maintain device compliance policies, configuration profiles, and conditional access policies to enforce a strong security posture.

Lead the packaging, deployment, and update of applications using Intune and other modern management tools.

Identity and Access Management (Active Directory/Entra ID):

Manage and maintain the hybrid identity infrastructure, including on-premises Active Directory and Azure Active Directory (now Microsoft Entra ID).

Oversee Azure AD Connect synchronization, ensuring the integrity and health of the identity bridge.

Implement and manage advanced identity and access management solutions such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and privileged identity management.

Ensure all identity services are secure, highly available, and compliant with corporate security policies.

Azure Virtual Desktop (AVD) Management:

Architect, deploy, and manage Azure Virtual Desktop (AVD) environments to provide secure and scalable virtual desktops for end-users.

Optimize AVD host pools and session hosts for performance and cost, including auto-scaling and resource allocation.

Implement and manage FSLogix profile containers to ensure a consistent and personalized user experience across AVD sessions.

Monitor and troubleshoot AVD performance, user connection issues, and host health.

Point and Exchange Management:

Administer Point Online environments, including site collection management, permissions, and governance.

Manage and maintain Exchange Online services, including mail flow, transport rules, connectors, and security policies (e.g., anti-phishing, anti-malware).

Handle complex Exchange hybrid configurations and migration projects.

Automation and Continuous Improvement:

Develop and implement automation scripts (e.g., PowerShell) to streamline administrative tasks and improve efficiency.

Stay abreast of new technologies, security threats, and industry best practices to continuously improve the end-user engineering services.

Contribute to the development of documentation, standard operating procedures, and knowledge base articles for the team and other IT support tiers.

Required Skills and Experience

Technical Expertise:

Extensive, hands-on experience as a senior or lead engineer with the technologies listed above.

Deep expertise in Microsoft 365 administration, including licensing, security, and compliance.

Proven experience with Microsoft Intune for endpoint management and security.

In-depth knowledge of hybrid identity environments, including Active Directory, Azure AD/Entra ID, and Azure AD Connect.

Strong background in managing Azure Virtual Desktop (AVD) and FSLogix.

Solid understanding of Exchange Online and Point Online administration.

Leadership and Soft Skills:

Demonstrated leadership skills with the ability to guide and motivate a technical team.

Excellent problem-solving and analytical skills, with a focus on root cause analysis.

Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.

Proven ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.