End User Lead- Mumbai

2 days ago


Chennai, Tamil Nadu, India Neurealm Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Chennai, Tamil Nadu, India

Department

Remote Help Desk Support

Job posted on

Nov 04, 2025

Employment type

Full Time Employee

Job Location: Mumbai -Malad West (Client office)

Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate

  • Able to troubleshoot hardware/software issues with laptops and tablets
  • Knowledge of AD, AAD & Windows 10,11
  • Inventory Management
  • Deskside and white glove support experience
  • Knowledge of Intune would be a big plus.
  • Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of

record

  • Install and support Microsoft Office applications and Office 365 software and additional approved, as

needed, software

  • Perform basic PC, network, and mobility troubleshooting
  • Support with creating, editing, and maintaining user accounts, permissions, and passwords in

Office365/Azure.

  • Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret

complex solutions and fixes.

  • Ability to identify problems and proactively suggest ways to improve processes as applicable
  • Contribute to Knowledge Base content in line with writing styles and content guidelines
  • Create / Maintain / appropriate User Guides and publish updates as needed


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